Callie Covington
Baltimore,MD
Summary
IT experience in Database & Windows Systems Administration, Design & Development, Systems Architecture, Database Security, and Infrastructure. Possesses a proven ability to analyze all aspects of database entry in a multi-dimensional function, in terms of managing multiple tasks and projects with utmost accuracy. Manage internal databases, from planning and testing stages through implementation and support. Excellent writing and organizational skills. Experience in Oracle 10g, 11g and 12c Administration. Manages databases from planning and testing stages through implementation and support. In depth understanding of security and backup procedures to ensure database integrity and disaster recovery plans. Excellent communication, presentation, analytical, problem-solving skills and work well with internal and external stakeholders.
Overview
16
16
years of professional experience
3
3
Certification
Work History
Database Administrator/ Data Analytics
Full Circle Solutions INC
12.2011 - Current
- Run financial reports and queries for Baltimore City Department of Finance
- Audit and control end user access to database accounts
- Restore and backup Microsoft SQL Server Databases
- Worked with software developers on API database projects
- Created and controlled user accounts and rights f
- Updated database systems
- Used Microsoft Excel for Baltimore city account records.
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
Database Security/Customer Service Desk Associate
CDC Software & Ishglo Inc.
07.2008 - 12.2011
- Troubleshoot Microsoft SQL Server, Microsoft Access and Excel applications.
- Responsible for user access to Oracle databases
- Troubleshoot and worked with Oracle applications JD Edwards/Peoplesoft
- Monitor Oracle Database Production, UAT and Development servers.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
Education
Bachelor of Science - Database Management & Analytics
10.2025
- Honoree of National Society of Leadership and Success (NSLS)
No Degree - Computer Science
01.2008
Skills
- Database Management
- SQL
- System Testing
- SQL
- SQL PLUS
- Backup and recovery
- Oracle
- Database monitoring
- Running backups
- Microsoft Excel,
- Python,
- System Testing
- Presentations
Certification
- Microsoft Certified Professional (MCP)
- Microsoft Certified Technology Specialist (MCTS)
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Certified Administrator (MSCA)
- Microsoft Certified Technology Specialist (MCTS) SQL Server Database Development
- Oracle Administration 1z0-042
Information Technology Competencies
Windows PC, Mac OSX Server, Unix and Linux, Oracle, Excel, Microsoft SQL Server, SQL, HTML, Python
Accomplishments
- Tested databases to verify data integrity after ransomware attack.
- Resolved API document issues through consumer testing.
- Collaborated with Baltimore City Department of Finance team in database application upgrades.
Timeline
Database Administrator/ Data Analytics - Full Circle Solutions INC
12.2011 - Current
Database Security/Customer Service Desk Associate - CDC Software & Ishglo Inc.
07.2008 - 12.2011
Western Governors University - Bachelor of Science, Database Management & Analytics
Frederick Community College - No Degree, Computer Science
Similar Profiles
Ashley BouthotAshley Bouthot
Certified Work Incentives Counselor at Full Circle Employment SolutionsCertified Work Incentives Counselor at Full Circle Employment Solutions
Lisa WilsonLisa Wilson
Senior Escrow Officer at Full Circle Title SolutionsSenior Escrow Officer at Full Circle Title Solutions
Grace VetterGrace Vetter
Registered Behavioral Technician at Full Circle Pediatric SolutionsRegistered Behavioral Technician at Full Circle Pediatric Solutions
Justin Patrick KosloskyJustin Patrick Koslosky
Upholsterer at Holbrook's UpholsteryUpholsterer at Holbrook's Upholstery
Latonya JacksonLatonya Jackson
Main Grill Cook at Towson State UniversityMain Grill Cook at Towson State University