Callie Simpson-Potter

• Level 2 trauma center, 120+ bed unit, caring for multiple ICU, Mental Health, STEMI, Stroke, Cardiac Arrest, Respiratory Arrest, fast track and behavioral health emergencies
• Coordinating with ED providers, floor providers, ICU providers and other healthcare disciplines regarding changing patient status, admitting and discharging patients
• Monitored telemetry and responded to changing cardiac rhythms
• Facility to facility transfers i.e. flying patients to higher level care, transfers to long-term/rehabilitation facilities
• Precepted new oncoming nurses with updated and changing policies and unit procedure

• Drew blood, submitted labs, obtained vitals, pain status, answered call bells and request and reported changes to RN
• Floated to 8 different units following hospital and unit policy (Emergency Department, Intensive Care Unit, Heart and Vascular Unit, Neurology Unit, Joint and Spine Unit, Medical and Surgical Unit, Peds Inpatient, Peds Emergency Department, Observation Unit)
• Assisted clients with daily hygiene, bathing, toileting and ADL's

• Managed patient care for over 30 same-day endoscopy surgical cases daily, ensuring up to date protocols are followed
• Provided pre-operational, post-operation and discharge education and care
• Admitted clients into the pre-operational unit including reviewing medical history and medication history, initiating IV access, and signing documentation
• Administered medications to changing patient conditions and coordinated transferring patients to emergency departments during emergency cases

CNA

• Monitored and documented clients’ vitals, aiding w hygiene pre and post procedure
• Disinfected stretchers and changed linens
• Care for pre-surgical and post-surgical clients reporting changes to RN

Front Desk

• Greet clients and accurately updates appointments to reflect to other departments
• Coordinates with office manager to ensure administrative office supplies are in stock
• Maintains lobby expectations
• Answers calls and questions and direct questions to correct team members
• Prepares and updates medial charts, makes copies and files documents accordingly

Scheduler

• Answers high volume calls, courteously greet clients and responds in expedited manner
• Monitors and updates schedule daily coordinating with physician schedules
• Clarifies scheduling concerns with physicians, manager, and team members
• Creates clients EMR accurately and confidentially including insurance in multiple EMR systems

• Maintained HIPAA compliance while monitoring multiple accounts
• Accurately entered billing data in EMR to reflect received payments
• Followed up with insurance companies to obtain payments within 28 days
• Monitored claims for rejections and appealed in a timely manner
• Answered high load of insurance and patient billing calls
• Mailed and electronically submitted claims in accordance with ICD-10