Calvin Riddell
Quality Assurance Specialist
Cockeysville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Pest Control Technician
Ecolab
05.2022 - 01.2023
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
Quality Assurance Analyst
ZeniMax Online Studios
04.2018 - 05.2021
- Analyzed and tested different game builds to identify, trace and help resolve bugs.
- Reviewed project requirements to uncover bugs and vulnerabilities and help maintain project schedule.
- Documented and executed detailed test plans and test cases.
- Conducted investigations into questionable test results.
- Identified and resolved variances to bring products in line with requirements.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Discovered and documented 20-30 bugs per week.
Wheeled Vehicle Mechanic
South Carolina Army National Guard
06.2013 - 06.2021
- Performed wheeled vehicle recovery operations.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Communicated issues to supervisor and helped develop solutions.
- Read and followed technical documentation to complete accurate repairs.
Kitchen Staff Trainer
Ridgecrest Coffee Bar
09.2015 - 02.2018
- Cut spending through effective inventory management and supply sourcing.
- Monitored food preparation, production and plating for quality control.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Retail Sales Technician
Batteries Plus
03.2023 - Current
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Some College (No Degree) -
University of South Carolina - Aiken
Aiken, SC 08.2015 - 12.2018
Some College (No Degree) -
Coastal Carolina University
Conway, SC 08.2014 - 12.2014
Skills
System diagnosis
Technical Analysis
Testing plans
Bug tracking
Quality assurance
Data analysis
Project Management
Timeline
Retail Sales Technician
Batteries Plus
03.2023 - Current
Pest Control Technician
Ecolab
05.2022 - 01.2023
Quality Assurance Analyst
ZeniMax Online Studios
04.2018 - 05.2021
Kitchen Staff Trainer
Ridgecrest Coffee Bar
09.2015 - 02.2018
Some College (No Degree) -
University of South Carolina - Aiken
08.2015 - 12.2018
Some College (No Degree) -
Coastal Carolina University
08.2014 - 12.2014
Wheeled Vehicle Mechanic
South Carolina Army National Guard
06.2013 - 06.2021