Camaria Samuel

• Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
• Offered creative problem-solving techniques when faced with unexpected obstacles during course of project.
• Developed and maintained user documentation to establish product understanding.
• Evaluated customer needs and feedback to drive product and service improvements.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Communicated effectively with clients throughout entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
• Consulted with customers to assess needs and propose optimal solutions.
• Analyzed user feedback to gather input and identify areas required for improvement.
• Managed approximately 30-45 incoming and outgoing calls daily, emails and faxes per day from customers.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Accurately tracks incoming orders

Provides customer support to ensure employees doing cleaning do their jobs properly

• Ensures customers receive complete outgoing orders without problems
• Makes changes and processes credit card payments correctly
• Tags incoming garments with correlating ticket given to customers.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike
• Offered advice and assistance to 50-100 customers daily, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Answered constant flow of customer calls with minimal wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.