Through experiencing multiple roles with Friendship Place, I am an equipped individual with strong problem-solving abilities, willingness to learn, and excellent communication skills. I am poised to contribute to team success and achieve positive results. I am ready and excited to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Coordinator
Friendship Place - Veterans First
04.2024 - Current
Supervise Case Managers in field supervision, in-office case review supervision and check-ins
Decision-making authority in regard to spending grant funds and implementation of policy and procedures
Develop and manage goals, staff development and timekeeping of all direct report staff
Ensure best practices and participant-centered focus are being utilized by Case Managers at all times
Distribute VA satisfaction surveys to participants within 30 days prior to exit
Monitor participants' paper files for eligibility documents and completeness
Monitor HMIS data quality
Foster empowerment and a team environment in offices
Collaborate with external agencies providing services to participants, including community agencies, government agencies, and the VA
Assist with new staff development
Act as a liaison between Veterans first and the Workgroup to assist in the voucher matching process.
Demonstrate empathy and flexibility in responding to participants’ needs and requests
Community Resource Specialist
Friendship Place-Veterans First
10.2022 - 04.2024
Develop and maintain partnerships with local landlords and organizations to expand access to housing and community resources
Attend community events and workshops to share information on Friendship Place Veterans First services and connect with new resources to assist Veteran households
Provide recommendations and resources to case managers seeking assistance with housing and any other essentials needed by Veteran households
Update and maintain data tracking systems for landlord contacts, landlord surveys, unit availability, and community resources
Provide case management for Veterans eligible for the Returning Home program through SSVF (Supportive Services for Veteran Families)
Assist with SSI/SSDI applications using the SOAR (SSI/SSDI Outreach, Access, and Recovery) method
Case Manager
Friendship Place-Veterans First
05.2021 - 10.2022
Provided prevention and rapid-rehousing services to a caseload of 15 Veteran families at a time
Developed, implemented, and revised a 90 day housing stability plan with each Veteran household
Updated and maintained demographic informa on and case notes using HMIS (Homeless Management Information System)
Collaborated with agencies, including government, community, and Veteran's Affairs, that provide services to Veteran households
Provided resources, assistance, and referrals needed by Veteran households to support housing stability
Education
Bachelor of Arts - Sociology
University of Michigan
Ann Arbor, MI
05.2021
Skills
Detail Oriented
Collaborative
Communication
Decision-making
Strategic direction
Problem-solving
Project regulations
HMIS
Performance monitoring
Project management
Certification
Emerging Leaders Program, 09/01/22, Friendship Place
SoarWorks Adult Curriculum, 10/01/22, SAMHSA
CPR/First Aid Certification, 4/30/2025, HSI
The Impact of Trauma and the Importance of Trauma-Informed Assessments Course, 5/25/2022, Montgomery County Office of Human Resources
HIPAA Awareness for Mental Health, 8/16/2023, HIPAA Training