Candace Weber

Medical Office Specialist 2/ Clinical Supervisor

Mercy Personal Physicians at Overlea

08.1995 - Current

Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Trained newly hired clinical staff members on office policies, procedures, and best practices, fostering a supportive team environment.
Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
Provided prompt, polite and professional in-person and telephone customer service.
Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
Obtained pre-authorization from insurance companies ahead of medical services.
Assisted with medical coding and billing tasks.
Placed supply orders, managed inventory and restocked exam rooms.
Implemented clinical training, leading to improved staff competency and patient satisfaction.
Updated patient information and insurance details for accurate electronic medical records.
Registered patients and completed associated paperwork for accurate records.
Prepared patient charts by gathering and organizing medical records ahead of appointments.