Candace Weber
Bel Air
Summary
Professional in healthcare with expertise in managing medical office operations. Strong skills in patient care, scheduling, referrals, records management, and insurance verification. Highly reliable team player known for adaptability and achieving results in fast-paced environments. Excellent communication and organizational abilities.
Overview
30
30
years of professional experience
Work History
Medical Office Specialist 2/ Clinical Supervisor
Mercy Personal Physicians at Overlea
08.1995 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Trained newly hired clinical staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
- Provided prompt, polite and professional in-person and telephone customer service.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Assisted with medical coding and billing tasks.
- Placed supply orders, managed inventory and restocked exam rooms.
- Implemented clinical training, leading to improved staff competency and patient satisfaction.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
Certificate - Medical Assisting
Medix School
Towson, MD11-1993
High School Diploma -
Edneyville High School
Edneyville, NC05-1990
Skills
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Multitasking and organization
- EMR software
- Patient care
- Attention to detail
- Cleaning and sanitizing
- Phone and email etiquette
- Insurance authorizations
- Appointment management
- Patient referrals
- Clinical and administrative support
Timeline
Medical Office Specialist 2/ Clinical Supervisor
Mercy Personal Physicians at Overlea
08.1995 - Current
Certificate - Medical Assisting
Medix School
High School Diploma -
Edneyville High School
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