CANDICE BENTON
BALTIMORE
Summary
Resourceful professional with extensive background in showroom/operations management, ensuring optimal customer satisfaction and seamless store operations. Proven ability to drive sales and elevate brand presence through effective merchandising and team leadership. Collaborative leader who partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Showroom Manager
Home Surplus
08.2024 - 04.2025
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Generated personal sales to meet or exceed established sales goals.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
- Established a strong vendor network that enhanced product offerings while maintaining competitive pricing structures.
- Provided prompt, courteous service to every individual entering showroom.
- Converted leads into loyal customers by offering personalized recommendations tailored to individual needspreferences.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Drove employee engagement and guest experience through coaching, training and development.
- Fostered team-oriented environment, encouraging collaboration and sharing of best practices among employees.
- Enhanced visual appeal of showroom with strategic lighting and layout adjustments, making products more attractive to customers.
- Oversaw daily operations, including opening and closing procedures, cash handling, and ensuring compliance with safety regulations.
- Streamlined operations by adopting efficient inventory management systems, reducing time spent on stock checks and reorder processes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Shower Door Estimator
Heaton Construction Inc.
01.2024 - 07.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
Operation’s Coordinator
KBR Kitchen & Bath
10.2021 - 01.2024
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Oversaw day-to-day operations of large teams across several sites.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Worked with vendors to make purchases and reconcile invoices.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Kitchen & Bath Designer
Creative Spaces Remodeling
05.2021 - 09.2021
- Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
- Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
- Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
- Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
- Collaborated with clients to select the perfect materials, finishes, and fixtures for their dream spaces.
- Built strong relationships with vendors, ensuring high-quality products at competitive prices.
- Utilized 3D rendering software to create realistic visualizations of proposed designs, aiding in client decision-making processes.
- Developed detailed project plans for successful kitchen and bath installations, resulting in timely completion and minimal disruptions.
- Managed multiple projects simultaneously while maintaining keen attention to detail throughout all stages of the design process.
- Coordinated with installation teams to address any on-site issues promptly, ensuring minimal delays and maximum client satisfaction.
- Consistently met or exceeded sales goals through a combination of exceptional design skills and attentive customer service.
- Participated in trade shows and networking events to promote the company''s services and generate new leads for potential projects.
- Ensured all aspects of each project were executed according to established timelines while maintaining open lines of communication between clients and team members.
- Stayed current on industry trends and emerging technologies, incorporating them into innovative designs as appropriate.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Presented design proposals to clients to establish clear project expectations and goals.
- Created professional presentations using 20/20 Design to creatively communicate design intent and direction.
Account Manager
Brightview Landscape
06.2020 - 04.2021
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed current on company offerings and industry trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Territory Sales Manager
Century Stair Co.
10.2019 - 03.2020
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Conducted site visits for field measurements.
Kitchen & Bath Designer/Showroom Manager
Various Companies
08.2005 - 10.2019
- Company Overview: DMV
Education
Diploma -
University of DC
Washington, DC06.2005
Certified - Computer Office Specialist
Sanz School of TV
Washington, DC10.2014
BA - Human Resource Management
DeVry University
Chantilly, VA05.2006
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Project scheduling
- Logistics coordination
- Inventory oversight
- Payroll administration
- Quality assurance oversight
- Vendor engagement
- Operations management
- Cycle counting
Accomplishments
- Documented and resolved customer service issues which led to higher conflict resolution rates.
- Supervised team of 20 staff members.
Certification
- MHIC SALESMAN LICENSE
Languages
English
Full Professional
Timeline
Showroom Manager
Home Surplus
08.2024 - 04.2025
Shower Door Estimator
Heaton Construction Inc.
01.2024 - 07.2024
Operation’s Coordinator
KBR Kitchen & Bath
10.2021 - 01.2024
Kitchen & Bath Designer
Creative Spaces Remodeling
05.2021 - 09.2021
Account Manager
Brightview Landscape
06.2020 - 04.2021
Territory Sales Manager
Century Stair Co.
10.2019 - 03.2020
Kitchen & Bath Designer/Showroom Manager
Various Companies
08.2005 - 10.2019
Certified - Computer Office Specialist
Sanz School of TV
BA - Human Resource Management
DeVry University
Diploma -
University of DC
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