Candice Edwards

• Contribute to Business operations by maintaining accurate production by processing all merchandise and completing online orders in a timely fashion.
• Process incoming bulk orders.
• Count product, and input data into the Nordstrom system.
• Process and ship online orders.
• Demonstrated excellent customer service skills in person, and in/outbound phone calls.
• Applied knowledge of local agencies to make referrals for critical services and resources.
• Performed daily cleaning and sanitation duties in assigned areas, including vacuuming, mopping, dusting, and polishing furniture.
• Disinfected and cleaned bathroom areas, refilling dispensers.
• Safely handled cleaning chemicals to comply with guidelines and procedures.

• Convey complex information about bills, EOBs, estimates, pre-authorizations, and procedures.
• Oversaw automated processes and accurately processed electronic payments.
• Maintained detailed documentation in multiple databases.
• Applied analytical acumen, awareness of state and Medicare regulations, and knowledge of HIPPA to process claims.
• Demonstrated excellent customer service skills in person, and in/outbound phone calls.
• Scheduled intake (new patient), and daily appointments for three departments.
• Verified insurance coverage minimizing delays in critical services.
• Applied knowledge of local agencies to make referrals for critical services and resources.
• Successfully managed multiple projects simultaneously while maintaining high standards of performance.

• Hired, onboarded, and evaluated a team of 10 employees ensuring the store achieved maximum profitability.
• Monitored compliance with regulatory requirements and organizational policies.
• Reviewed performance data including financial, sales, and quarterly activity reports to measure productivity.
• Meet with the fleet daily to review vendors, reports, invoicing data, and accounts payable reports.
• Maintained employee work schedules and job assignments.
• Adhered to sanitation guidelines when cleaning tables after customer departures.
• Performed and assisted with cleaning duties as necessary.
• Helped oversee the daily operations of the store, managing staff and inventory.
• Trained new employees in product knowledge, customer service protocols, cash handling procedures, cleaning and sanitizing, and safety regulations.
• Implemented innovative strategies for increasing efficiency in the cleaning process.
• Safely handled cleaning chemicals to comply with guidelines and procedures.

• Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Directly interacted with customers to deliver mail, packages, and ordered goods.

Advocated on behalf of patients for services. Improved patient care by assessing treatment needs, developing plans, and implementing interventions.

And coordinating care/services with case management and healthcare providers.

Tracked patient responses to treatment and liaised with providers to evaluate the effectiveness of treatment plans.

Coordinated patient education and outreach for risk reduction.

Verifying insurance coverage, minimizing delays in critical services.

Linked patients to services and resources to complement care and scheduling.