Summary
Overview
Work History
Education
Skills
Timeline
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Candice McAlwee

Lusby

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Kennel Manager

Humane Society Of Charles County
03.2022 - 09.2023
  • Managed daily operations of kennel, ensuring animal welfare and cleanliness standards were consistently met.
  • Supervised staff in animal care procedures, promoting a safe and efficient work environment.
  • Developed and implemented training programs for new employees on kennel protocols and animal handling techniques.
  • Coordinated adoption events, enhancing community engagement and increasing animal placements.
  • Foster Care Coordination

Front Desk Receptionist

Health Partners
01.2020 - 06.2020
  • Greeted and assisted patients, ensuring positive first impressions and a welcoming environment.
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Maintained organized front desk area, enhancing operational efficiency and professionalism.
  • Verified insurance eligibility and benefits for patient accounts, ensuring accurate coverage details.
  • Maintained detailed records of verification results, enhancing data accuracy for future reference.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.

Veterinary Technician

Charles County Veterinary Hospital
10.2016 - 12.2019
  • Administered vaccinations and medications under veterinary supervision.
  • Assisted in surgical procedures, ensuring adherence to safety protocols.
  • Monitored vital signs of animals during examinations and treatments.
  • Maintained accurate medical records and documentation for patient care.
  • Trained new staff on clinic procedures, enhancing team efficiency and service quality.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.

Education

Bachelor of Arts - Business Administration

Strayer University
Upper Marlboro, MD
06-2027

Skills

  • Insurance coverage verification
  • HIPAA compliance
  • Patient confidentiality
  • Attention to detail
  • Data entry proficiency
  • Animal care expertise
  • Pet grooming techniques
  • Safety procedures
  • Animal behavior

Timeline

Kennel Manager

Humane Society Of Charles County
03.2022 - 09.2023

Front Desk Receptionist

Health Partners
01.2020 - 06.2020

Veterinary Technician

Charles County Veterinary Hospital
10.2016 - 12.2019

Bachelor of Arts - Business Administration

Strayer University

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Candice McAlwee