Candice Smith
Gwynn Oak
Summary
Dynamic Guest Service Representative with extensive experience at Courtyard by Marriott, excelling in customer satisfaction and problem-solving. Proven ability to manage reservations and payments with precision while fostering positive guest relationships. Skilled in OnQ and communication, consistently enhancing guest experiences through attentive service and attention to detail.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Courtyard by Marriott
Linthicum Heights
08.2024 - 02.2025
- Answered incoming calls from guests seeking reservations or general information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
Guest Service Representative
Holiday Inn Express Hotel Suites
Gwynn Oak
11.2023 - 06.2024
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Maintained accurate records of all transactions within the hotel software system.
- Processed payments for room charges, taxes, and other incidentals as required.
Front Desk Agent
Staybridge Suites Hotel
Linthicum Heights
07.2022 - 10.2023
- Greeted, registered and assigned rooms to hotel or motel guests.
- Managed cash drawer responsibly throughout shift.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments accurately and efficiently.
Guest Service Representative
Tru By Hilton
Cedar Creek
06.2020 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Coordinated transportation arrangements for guests as needed.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Guest Service Representative
Candlewood Suites Hotel
Fayetteville
01.2011 - 04.2020
- Invited guests to join loyalty programs and special promotions to stay connected.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Answered incoming calls from guests seeking reservations or general information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School Diploma -
Cape Fear High School
Cedar Creek. NC06-2001
Some College (No Degree) - Business Administration
Fayetteville State University
Fayetteville, NCSkills
- Skilled in Fosse, Opera, and OnQ
- Communication skills
- Attention to detail
- Reservation management
- Problem solving
- Customer service
Timeline
Guest Service Representative
Courtyard by Marriott
08.2024 - 02.2025
Guest Service Representative
Holiday Inn Express Hotel Suites
11.2023 - 06.2024
Front Desk Agent
Staybridge Suites Hotel
07.2022 - 10.2023
Guest Service Representative
Tru By Hilton
06.2020 - 07.2021
Guest Service Representative
Candlewood Suites Hotel
01.2011 - 04.2020
High School Diploma -
Cape Fear High School
Some College (No Degree) - Business Administration
Fayetteville State University
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