Candis Smith
Wheaton,MD
Summary
Accomplished professional with a diverse background spanning hospitality, real estate, and senior living industries. Proven track record in operations management, customer service, and sales. Proficient in coordinating assessments, managing property operations, and delivering exceptional resident experiences. Skilled in leveraging data for informed decision-making and known for simplifying complex financial concepts.
A collaborative team player known for adaptability and goal-driven approaches. Currently pursuing an Associate's degree in preparation for further contributions to the finance and business
sectors.
Overview
11
11
years of professional experience
Work History
Assistant Executive Director / Care Coordinator
Meridian Senior Living
2023.10 - Current
- Coordinating/scheduling medical assessments for prospects
- Assist with sales process by fulfilling move-in coordination assignments as assigned by Executive Director and Sales Directors
- Overseeing concierge desk, scheduling, payroll
- Receiving/processing documents for residents/patients.
- Performing daily task while overseeing over 25 staff members, managing 234 residents, planning/processing with over 5-10 prospects weekly, while maintaining community organizations, government agencies, and public relationships
- Maintaining high degree of resident satisfaction through delivery of extraordinary resident service experience, responding to residents' needs
- Supporting and assisted executive director in management of facility budgets and business practices
- Tracking monthly performance of community in relation to budget and intervened with corrective actions
- Managing turnover and appropriate adequate staffing through development of recruitment sources
- Monitoring compliance with laws and regulations to protect organization from legal liabilities and penalties
- Advocating for organization and company mission to raise awareness and support. Leveraged data and analytics to make informed decisions and drive business improvements
- Organizing and managing medical assessments for potential candidates through effective scheduling with Director of Nursing
- Assisting in sales procedures by fulfilling move-in coordination tasks such as conducting unit inspections, processing payments, performing internal audit and resident relations
- Receiving and processing documentation for residents/patients. Supervising concierge desk, overseeing scheduling, managing payroll responsibilities.
Assist Property Manager
Akelius
2022.03 - 2023.10
- Followed up on delinquent tenants, coordinated collection procedures, reducing delinquency from $150,000 to $21,000 in under 60 days
- Organized and maintained daily operational tasks: performed administrative work, conducted daily unit and property inspections for condition compliance, and coordinated maintenance updates with contractors
- Managed resident accounts, posting late fees, handling renewals, processing move-ins and move-outs, and completed deposit accounting
- Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing standards
- Monitored progress of construction and maintenance projects, notified appropriate individuals of updates, delays, and schedule changes
- Verified income, assets, and expenses, completing file tracking sheets for each applicant
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Completed final move-out walk-throughs with tenants to identify required repairs
- Conducted property audits within Yardi to ensure no gain/loss or vacancy costs on GPR reports
- Developed annual operating budgets, forecasts, sales, and marketing plans.
Leasing Consultant
Inland Real Estate Group Of Companies
2020.02 - 2022.03
- Used all Microsoft software, Yardi, accessed delinquency and account management, and coordinating property maintenance
- Coordinated food trucks, monthly events for over 243 residents, created flyers for outreach marketing while maintaining resident occupancy over 95%
- Assisted prospective tenants in paperwork completion and other procedures to facilitate smooth move-in processes
- Collected monthly rent payments and other fees, always properly recording and processing money
- Contracted maintenance workers based on tenant needs and acted quickly to maintain
- Tenant satisfaction during emergency situations. Distributed and followed up on tenant renewals and notices.
Leasing Consultant
Liberty Group
2018.01 - 2020.06
- Actively assisted multiple leasing properties at once, consistently adapting to each unique property
- Provided top-notch customer service for prospective residents and current residents
- Led in-person and virtual tours of assigned communities with closing ratio of 85%
- Contacted and tracked all internet leads and referrals
- Collected rental payments from residents each month
- Prepared and processed lease applications.
Banquet Cook
Gaylord National Resort & Convention Center
2016.09 - 2019.12
- Multitasked various duties: tracked event schedules, memorized specific customer requests and prep quantities
- Cooked in front of customers and collaborated with team for efficient operations
- Mastered menu items for assigned station to ensure accurate quantities
- Managed food containers' dates and rotation, stored perishables safely, and maintained sanitary work environment for optimal food safety
Kitchen Manager
Chipotle Mexican Grill
2014.02 - 2016.09
- Responsible for training and leading in areas such as line, cash, prep, and grill
- Oversaw catering, inventory, labor, and sales management
- Managed phone calls, addressed customer complaints, demonstrating public speaking skills
- Participated in opening and closing daily operations, demonstrating management and reliability
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Assistant
B&C Cleaning
2013.05 - 2014.08
- Maintained records of all cleaned houses and their contact information.
- Handled telephone and front desk reception duties, managed customer service tasks, maintained filing systems, handled database and records management
- Provided executive and administrative support, compiled reports and spreadsheets, and managed complaints
- Responded to incoming phone calls by processing requests, transferring calls, or relaying messages to relevant personnel
Education
Associate of Arts - Business
Montgomery College
Rockville, MD05.2025
Skills
- Payroll Paycom
- Care Coordination
- Risk Management
- Patient Advocacy
- Strategic Planning
- Basic Accounting
- Business Ethics
- Data Analysis
- Business Development
- Software Proficiency
- Business Administration
- Client Correspondence
- Executive Management Support
- Project Management
Timeline
Assistant Executive Director / Care Coordinator
Meridian Senior Living
2023.10 - Current
Assist Property Manager
Akelius
2022.03 - 2023.10
Leasing Consultant
Inland Real Estate Group Of Companies
2020.02 - 2022.03
Leasing Consultant
Liberty Group
2018.01 - 2020.06
Banquet Cook
Gaylord National Resort & Convention Center
2016.09 - 2019.12
Kitchen Manager
Chipotle Mexican Grill
2014.02 - 2016.09
Assistant
B&C Cleaning
2013.05 - 2014.08
Associate of Arts - Business
Montgomery College
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