Capsa Irina
Chisinau
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Costumer Service position. Ready to help team achieve company goals.
Focused on pursuing opportunities to exceed customer expectations and provide a positive experience in all interactions. Knowledgeable about upselling and down selling strategies, consultative sales methods and relationship-building techniques. Fluent in Russian and Romenian, English Language's.
Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Overview
2
2
years of professional experience
Work History
Costumer Assistant
Luxcomsistem.S.A.
11.2020 - 08.2022
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Accessed multiple databases to investigate customer questions and concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor's Degree, Master's Degree In Law - Law
University of Economics
Moldova 05.2012
Skills
- Energy and Physical Stamina
- Special Assignments
- Understanding 88 Needs
- Operational Efficiency
- Exceeding Customer Expectations
- Meeting Sales Goals
- Efficient and Detail-Oriented
- Security Practices
- Consumer Research
- Data Entry and Maintenance
- Productivity Standards
- Client Relationships
- Issue and Complaint Resolution
- Sales and Promotions
- Strong Communication and Interpersonal Skills
- Customer Account Management
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Computer Proficiency and Microsoft Office
- Engaging with Diverse Customers
- Shipment Processing
- Customer Service and Assistance
- Calm and Professional Under Pressure
- Excellent Written and Verbal Communication
- Building Customer Loyalty
- Upbeat and Positive Personality
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Responding to Difficult Customers
- Customer Data Confidentiality
- Interpretation and Translation Services
- Customer Understanding
- Online Chat
- Efficient Service
- Excellent Attention to Detail
- Flexible Hours
- Special Requests
Accomplishments
- Achieved professionalism through effectively helping with Servicing customers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Romanian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Costumer Assistant
Luxcomsistem.S.A.
11.2020 - 08.2022
Bachelor's Degree, Master's Degree In Law - Law
University of Economics
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