Carl Eicher
Baltimore
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Johns Hopkins University
10.2023 - Current
- Created and processed requisitions for openings across the division in collaboration with HR Operations Supervisor and/or hiring manager or hiring departments. Assisted with compilation of job descriptions in standard template.
- Collaborated with HR Operations Supervisor, Talent Acquisition Specialist and hiring manager to ensure the successful processing of new employees (pre-employment process, new hire paperwork, etc.).
- Conducted onboarding meetings with new hires on a monthly or as-needed basis.
- Leveraged various systems (SAP, HRIS/HR Metrics) to maintain confidential HR data; produce a variety of standard and ad-hoc reports (BW Analysis); analyzed and compiled appropriate data when needed. Ensured integrity of employee data (accurate, complete, and timely).
- Organized termination data via monthly term reports and send to the HR Director; prepared and sent weekly term reports to USS IT.
- Processed employee transactions in SAP when needed; entered and maintained data in appropriate HR information systems. ISRs include: New Hire, Termination, Leave of Absence, Reassignment, Position Maintain, Hours Change, Salary Increase, Bonus/Supplement Pay, Org Unit Maintain, etc. Follow-up on processing/approval of ISRs in collaborations with HRSS, Divisional Approvers, Department Initiators or utilizing the ISR Log.
Human Resources Associate Partner
Amazon
12.2021 - 10.2023
- Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
- Escalate to business partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
- Enter and review associate data within HRIS and payroll systems timely and accurately
- Provide subject matter expertise to associates and leadership on people practices, systems, and resources
- Compile and assess data regarding critical business metrics such as: attendance, attrition, engagement, labor ll, etc
- Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
- Draft and distribute communications to associates and leaders
- Plan, coordinate and implement associate activities that create an inclusive environment
- Assist managers in responding to associate questions regarding time/attendance, bene ts, policies, accommodations, LOA, (Middletown) with 2 years experience
- Closed the most cases in the region (6 buildings) for 2022 with a 97.6% satisfaction region
- Work with a population of 3,000 Amazon Associates
- Conduct Investigations pertaining to potential work place incidents in order to analyze, explain and interpret company policy and ethics
ICQA
Amazon
07.2020 - 12.2021
- Compared physical stock to the buildings digital inventory to identify and rectify potential discrepancies
- Worked with the loss prevention team to research and identify the location of missing inventory
- Repackaged and returned damaged inventory.
Education
Bachelor of Arts - English
Salisbury University
Salisbury, MD05.2019
Skills
- Knowledge of HR compliance
- Excel
- Maintaining physical and digital les
- Employee relations
- Cultural sensitivity
- Salesforce
- Discretion
- Building rapport
Certification
Foundations of Human Resources Management - University of Delaware - HRCI Approved Provider
Timeline
Human Resources Coordinator
Johns Hopkins University
10.2023 - Current
Human Resources Associate Partner
Amazon
12.2021 - 10.2023
ICQA
Amazon
07.2020 - 12.2021
Bachelor of Arts - English
Salisbury University
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