Carl Eicher
Baltimore
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Johns Hopkins University
10.2023 - Current
- Created and processed requisitions for openings across the division in collaboration with the HR Operations Supervisor, and/or the hiring manager, or hiring departments. Assisted with the compilation of job descriptions in a standard template.
- Collaborated with HR Operations Supervisor, Talent Acquisition Specialist, and hiring manager to ensure the successful processing of new employees (pre-employment process, new hire paperwork, etc.).
- Leveraged various systems (SAP, HRIS/HR Metrics) to maintain confidential HR data; produced a variety of standard and ad-hoc reports (BW Analysis); analyzed and compiled appropriate data when needed. Ensured the integrity of employee data (accurate, complete, and timely).
- Organized termination data via monthly term reports and sent to the HR Director; prepared and sent weekly term reports to USS IT.
- Processed employee transactions in SAP when needed; entered and maintained data in appropriate HR information systems. ISRs include: New Hire, Termination, Leave of Absence, Reassignment, Position Maintain, Hours Change, Salary Increase, Bonus/Supplement Pay, Org Unit Maintain, etc. Follow-up on processing/approval of ISRs in collaborations with HRSS, Divisional Approvers, Department Initiators or utilizing the ISR Log.
- Coordinated with the Athletics Department on hiring appointed staff, including the submission and review of background checks, personnel file upkeep, and the creation of positions within SAP.
- Organized and facilitated monthly informational seminars in coordination with the finance department for the entirety of University Student Services, presenting on a range of topics from general information like the Employee Assistance Program, to complex tutorials on standard work practices, like requesting permissions and invoice reconciliation.
- Oversaw mass deletion of vacant positions kept on digital books, and developed a monthly audit and clean-up in order to facilitate a clean transition from Workday to SAP.
Human Resources Associate Partner
Amazon
12.2021 - 10.2023
- Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
- Escalate to business partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
- Enter and review associate data within HRIS and payroll systems timely and accurately
- Provide subject matter expertise to associates and leadership on people practices, systems, and resources
- Compile and assess data regarding critical business metrics such as: attendance, attrition, engagement, labor ll, etc
- Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
- Draft and distribute communications to associates and leaders
- Plan, coordinate and implement associate activities that create an inclusive environment
- Assist managers in responding to associate questions regarding time/attendance, bene ts, policies, accommodations, LOA, (Middletown) with 2 years experience
- Closed the most cases in the region (6 buildings) for 2022 with a 97.6% satisfaction region
- Work with a population of 3,000 Amazon Associates
- Conduct Investigations pertaining to potential work place incidents in order to analyze, explain and interpret company policy and ethics
ICQA
Amazon
07.2020 - 12.2021
- Compared physical stock to the buildings digital inventory to identify and rectify potential discrepancies
- Worked with the loss prevention team to research and identify the location of missing inventory
- Repackaged and returned damaged inventory.
Education
Bachelor of Arts - English
Salisbury University
Salisbury, MD05.2019
Skills
,,,,,,,
Building rapport
Discretion
Salesforce
Cultural sensitivity
Employee relations
Maintaining physical and digital les
Excel
Knowledge of HR compliance
Certification
Foundations of Human Resources Management - University of Delaware - HRCI Approved Provider
Timeline
Human Resources Coordinator
Johns Hopkins University
10.2023 - Current
Human Resources Associate Partner
Amazon
12.2021 - 10.2023
ICQA
Amazon
07.2020 - 12.2021
Bachelor of Arts - English
Salisbury University