Carla Bowyer
Pasadena,Maryalnd
Summary
Accomplished Senior Management Specialist with a proven track record at Maryland Environmental Service, enhancing operational efficiency and employee performance through strategic leadership and process improvement. Skilled in effective communication, I've successfully achieved significant cost savings and fostering team collaboration.
I'm a personable and strategic thinker with strong aptitude for organizational management and process improvement. I possesses foundational knowledge in project coordination paired with skills in data analysis and strategic planning. I aim to drive operational efficiency and contribute to impactful business outcomes.
I am results-driven professional prepared for role with history of optimizing business processes and driving team success. Known for effective collaboration and commitment to achieving organizational goals, as I exhibit strong, strategic planning, and adaptability to changing business needs.
Overview
19
19
years of professional experience
Work History
Senior Management Specialist
Maryland Environmental Service
05.2008 - Current
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Led staff training initiatives that enhanced employee skillsets and job satisfaction levels.
- Developed strong relationships with clients, ensuring clear communication and alignment on project objectives.
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Managed cross-functional teams to drive business growth, fostering a collaborative work environment.
- Streamlined management processes by implementing efficient organizational systems and policies.
- Enhanced team productivity by providing consistent feedback and guidance on performance goals.
- Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
- Negotiated contracts with vendors, securing favorable terms that contributed to cost reductions and increased profitability.
- Coordinated with internal departments to streamline operations and improve overall company efficiency.
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Implemented strategic plans to meet company objectives, resulting in increased revenue and market share.
- Optimized workflow efficiency through the introduction of innovative process improvements.
- Facilitated regular team meetings focused on problem-solving discussions that led to practical solutions.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enhanced employee onboarding process. improving new hire satisfaction and reducing time to productivity.
- Responsible for updating all Accounts Receivables in a timely manner for month end closing.
Warranty Adminstrator
Sheehy Nissan Glen Burnie
05.2007 - 09.2008
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Maintained strong knowledge of basic automotive terminology to better understand services and procedures.
- Determined appropriateness of payers to protect organization and minimize risk.
Admin
Overland Contracting
10.2005 - 09.2007
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Streamlined invoice processing, reducing average payment turnaround time.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Education
General Studies
Anne Arundel Community College
Arnold, MDHigh School Diploma -
North County
Linthicum Heights, MDContract Management
Strayer University
1520 Jabez Run Suite 100, Millersville, MD 21108Skills
- Operations management
- Business analysis
- Organizational development
- Human resources management
- Customer relations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Customer relationship management
- Conflict resolution
- Professionalism
- Time management abilities
- Inventory management
- Written communication
- Problem-solving aptitude
- Performance management
- Process improvement
- Budget management
- Vendor management
- Coordinate supplies
- Continuous improvement
Timeline
Senior Management Specialist
Maryland Environmental Service
05.2008 - Current
Warranty Adminstrator
Sheehy Nissan Glen Burnie
05.2007 - 09.2008
Admin
Overland Contracting
10.2005 - 09.2007
General Studies
Anne Arundel Community College
High School Diploma -
North County
Contract Management
Strayer University
Similar Profiles
JOLEEN MAYSJOLEEN MAYS
Human Resources Specialist at MARYLAND ENVIRONMENTAL SERVICEHuman Resources Specialist at MARYLAND ENVIRONMENTAL SERVICE
Elisabeth BurnsElisabeth Burns
Intern at Maryland Environmental Service (MES)Intern at Maryland Environmental Service (MES)
Dakota McDowellDakota McDowell
Coordinator of Special Programs at Maryland department of health- Maryland Corps Service year OptionCoordinator of Special Programs at Maryland department of health- Maryland Corps Service year Option