Carla Maines
La Plata
Summary
Results-driven Front End Manager with expertise in operational streamlining, staff training, and cash management. Proven track record in enhancing customer service efficiency and resolving complaints effectively.
Overview
12
12
years of professional experience
Work History
Front End Manager
Giant Food
Landover
11.2013 - Current
Streamlined front end operations to enhance customer service efficiency.
Trained and managed up to 25 employees to ensure optimal performance.
- Oversaw cash handling processes, ensuring accuracy in all transactions. Conducted weekly audits of cash office and managed ordering of incoming funds and lottery. Responsible for all Western Union AML Compliance. As well as making sure that all designated associates are trained on Western Union AML Compliance. Ensure that all associates are properly trained before opening and closing the store. Open and close the store.
- Created and optimized employee schedules for shift coverage.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Resolved customer complaints and addressed issues, achieving complete satisfaction.
- Cultivated strong customer relations and developed effective customer service standards.
- Reviewed employee performance and determined areas in need of improvement.
- Evaluated financial reports and trend forecasts.
- Supported operations through various tasks that ensured smooth daily functioning.
Education
General Studies
John Tyler Community College
Chester, Virginia, VASkills
- Customer relationship management
- Cash management
- Financial analysis
- Operational streamlining
- Schedule optimization
- Schedule management
- Staff training
- Employee supervision
- Performance evaluation
- Complaint resolution
- Effective communication
- Time management
- Problem solving
- Critical thinking
- Team building
- Adaptability to change
- Visual merchandising
Timeline
Front End Manager
Giant Food
11.2013 - Current
General Studies
John Tyler Community College