Carla Wiley
Waldorf
Summary
Over 23 years of progressive law enforcement and Security Leadership experience. High profile community policing environment. Experienced Administrative Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Developed and streamline the required process for the OPS commissions. Meet and strategize with the Health & Human Services DCPL team to target and assist the needs for the unhoused patrons. Serves as the Point of Contact in the absence of the Chief of Public Safety and oversee the OPS daily operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Interim Captain
DC Public Library
Washington DC
02.2026 - Current
- Led team in daily operations, ensuring efficient library services and patron satisfaction.
- Developed and implemented training programs for new staff, enhancing service quality and operational efficiency.
- Collaborated with community organizations to expand program offerings and increase library engagement.
- Oversaw budget management for library initiatives, aligning resources with strategic goals and priorities.
- Coordinated special events and workshops, fostering community involvement and promoting literacy initiatives.
- Mentored junior staff members, providing guidance on best practices in customer service and program delivery.
- Analyzed usage data to inform decision-making processes and optimize library resources effectively.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Oversee and managed 5 Sergeants and have a general oversight of the staffing of
- Developed and streamline the required process for the OPS commissions.
- Serves as the Point of Contact in the absence of the Chief of Public Safety and oversee the OPS daily operations.
- Oversee the general operations needs staff schedules, reducing overtime costs and maintaining optimal staffing levels for daily operations.
- Participated in and lead on-going classroom training, continuously enhancing knowledge of law enforcement techniques and best practices to the department.
- Developed strong relationships within DCPL by attending meetings, addressing concerns, and fostering open communication between patron and library staff.
Lieutenant
DC Public Library
Washington DC
05.2024 - 05.2026
- Supervised security operations, ensuring compliance with safety protocols and policies.
- Coordinated response efforts during emergencies, enhancing team effectiveness in crisis situations.
- Developed training programs for new recruits, improving onboarding efficiency and operational readiness.
- Implemented security measures to reduce incidents, fostering a safer environment for clients and employees.
- Conducted regular assessments of security systems, identifying areas for improvement and cost savings.
- Led investigations into security breaches, providing detailed reports to management for strategic decision-making.
- Collaborated with law enforcement agencies, strengthening partnerships to enhance community safety initiatives.
- Mentored junior officers, promoting professional development and adherence to agency standards and practices.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
- Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
- Prepared and adjusted schedules to cover demand.
Administrative Sergeant
DC Public Library
Washington, DC
05.2021 - 05.2024
- Improved office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Managed personnel records for all OPS personnel, ensuring accuracy and confidentiality of sensitive information.
- Coordinated staff schedules, reducing overtime costs and maintaining optimal staffing levels for daily operations.
- Conducted performance evaluations for subordinate officers, providing constructive feedback to enhance professional growth.
- Manage building access for over 500+ DCPL employees for 26 locations throughout the metropolitan area.
- Manage and maintaining daily, weekly, monthly branch and roving schedules, including special assignments, leave request and event coverage.
Special Police Officer
DC Public Library
Washington, DC
06.2015 - 05.2021
- Enhanced public safety by conducting regular patrols and surveillance of assigned areas.
- Assisted in crime prevention efforts by collaborating with local law enforcement agencies and community organizations.
- Maintained order during special events, ensuring a safe environment for attendees and participants.
- Reduced incident response time by effectively communicating with dispatchers and fellow officers using radio systems.
- Detected potential security threats through diligent observation and proactive problem-solving skills.
- Improved overall security at various locations by implementing access control measures and monitoring CCTV systems.
- Provided first aid to injured individuals, demonstrating compassion while adhering to proper medical protocols.
- Participated in ongoing training programs, continuously enhancing knowledge of law enforcement techniques and best practices.
- Effectively diffused tense situations involving disputes or altercations through verbal communication skills and conflict resolution techniques, promoting a peaceful environment for all involved parties.
- Ensured accurate incident reporting by maintaining detailed logs of daily activities, observations, and interactions with the public or other law enforcement personnel.
- Developed strong relationships within DCPL by attending meetings, addressing concerns, and fostering open communication between patron and library staff.
Lieutenant
Watkins Security Agency
Washington, DC
06.2005 - 06.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Supervised over 50 special police officers.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Education
Graduate -
Spingarn Senior High School
Skills
- Process Improvement
- Budget Administration
- Problem Solving
- Document Preparation
- Leadership
- Team building & Motivation
- Investigations & Audit
- Budget & Fiscal Management uniform and equipment
- PASS requisitioner
Certification
- Certified Crisis Intervene Officer
- Trauma Enforced Training
- Homeless 101
- LGBTQ+
- Active Shooter
- Baton & Handcuff
- Crisis and Emergency Management
- Budget Management (PASS)
- Training Development and Implementation
- CPR/ OC
- Firearms
Timeline
Interim Captain
DC Public Library
02.2026 - Current
Lieutenant
DC Public Library
05.2024 - 05.2026
Administrative Sergeant
DC Public Library
05.2021 - 05.2024
Special Police Officer
DC Public Library
06.2015 - 05.2021
Lieutenant
Watkins Security Agency
06.2005 - 06.2015
Graduate -
Spingarn Senior High School