Carlene Grant
Silver Spring
Summary
Dynamic leader with proven customer service and team-building skills honed at The Home Depot Inc. Excelled in fostering collaboration and enhancing team morale, leading to improved service quality. Skilled in problem-solving and multitasking, adept at training and mentoring teams to achieve high customer satisfaction.
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
The Home Depot Inc
11.2016 - 11.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Receptionist
VOB BMW
10.2005 - 05.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist, Night Auditor
Navy Lodge Bethesda
11.2001 - 10.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Run night Audit functions efficiently on a nightly basis
- Check in and out quest make sure rooms are ready and have all the necessity for the comfort of the quest.
Education
No Degree - Criminal Justice
Laney College
Oakland, CA05-1993
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Customer relations
- Training and mentoring
- Team leadership
- Positive and constructive feedback
Accomplishments
- Supervised team of 31 staff members.
- Collaborated with team of 60 in the development of Team Depot [habitat for humanity}
Department Supervisor of the month 7 times
Each month a supervisor is nominated for outstanding leadership, going above and beyond to make sure customer issues are resolved and the needs of customers are met. I was nominated 15 times and awarded 7 times Department supervisor of the month.
Timeline
Customer Service Supervisor
The Home Depot Inc
11.2016 - 11.2024
Receptionist
VOB BMW
10.2005 - 05.2008
Receptionist, Night Auditor
Navy Lodge Bethesda
11.2001 - 10.2005
No Degree - Criminal Justice
Laney College
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