CARLENE PHILLANDER
Cheltenham
Summary
Dedicated administrative and customer service professional with experience supporting public-facing operations, working with children and families, and maintaining organized, confidential records in fast-paced environments. Skilled in communication, administrative support, data management, and building positive relationships while providing exceptional service to diverse populations.
Overview
4
4
years of professional experience
Work History
Emergency Calltaker II/III
Prince George's County Public Safety Communications
12.2024 - Current
- Receive and document high-volume emergency and non-emergency calls while maintaining accuracy and confidentiality.
- Collect, verify, and enter critical information into multiple computer systems.
- Communicate professionally with diverse members of the public during stressful situations.
- Coordinate information between police, fire, and EMS personnel to support emergency response.
- Maintain detailed electronic records and documentation.
- Prioritize multiple tasks while adhering to departmental procedures and deadlines.
Admissions / Tour Guide
Seton Hall University
09.2022 - 06.2024
- Supported daily administrative operations within the Admissions Office.
- Organized and maintained student records, transcripts, recommendation letters, and admissions documents.
- Assisted prospective students and families by answering questions and providing exceptional customer service.
- Scheduled and coordinated campus tours and admissions events.
- Utilized Microsoft Office and university database systems to maintain accurate records.
- Collaborated with admissions counselors and university staff to support recruitment initiatives.
Daycare Assistant
Sonlight Daycare Center
Baltimore
06.2022 - 08.2022
- Supervised and engaged children in age-appropriate educational and recreational activities.
- Maintained a safe, nurturing, and structured environment while promoting positive behavior.
- Assisted with daily routines, including meals, activities, and transitions.
- Communicated professionally with staff and parents regarding children's daily needs and progress.
- Supported classroom operations while ensuring the safety and well-being of all children.
Undergraduate Student Researcher
Seton Hall University
02.2022 - 06.2022
- Collected and analyzed research data to support project conclusions.
- Collaborated with faculty and research teams to achieve project milestones.
- Presented research findings during a university exposition.
- Researched community resources to better understand needs of immigrant populations.
Education
Bachelor of Arts - Political Science, Minor in Sociology
Seton Hall University
400 S Orange Ave05-2024
Skills
- Administrative Support
- Customer Service
- Records & Document Management
- Data Entry & Database Systems
- Microsoft Office Suite
- Scheduling & Calendar Coordination
- Written and Verbal Communication
- Team Collaboration
- Organization & Time Management
- Confidential Information Handling
- Multitasking
- Problem Solving
Timeline
Emergency Calltaker II/III
Prince George's County Public Safety Communications
12.2024 - Current
Admissions / Tour Guide
Seton Hall University
09.2022 - 06.2024
Daycare Assistant
Sonlight Daycare Center
06.2022 - 08.2022
Undergraduate Student Researcher
Seton Hall University
02.2022 - 06.2022
Bachelor of Arts - Political Science, Minor in Sociology
Seton Hall University