Carliah Trowell
Clinton
Summary
I'm a flexible and motivated team player with hands-on experience in customer service and team support, especially during my time at Topolino's. I take pride in creating memorable guest experiences, resolving issues calmly, and helping train others to do the same. I’m detail-oriented, a strong communicator, and passionate about making every interaction count. I’m a well-rounded and adaptable team member who’s always ready to take on new challenges and intentional in the way I approach problems. Whether the environment is fast-paced or constantly changing, I stay flexible and reliable, always ready to step up where I’m needed.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess/Cashier Team Lead
Topolino's
05.2022 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided exceptional service through friendly interactions with customers, greeting and seating guests promptly upon arrival, answering questions, and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Dance Teacher
TNT Dance Academy
09.2022 - 06.2023
- Choreographed unique routines for recitals and performances tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff while monitoring student behavior to identify potential issues and address problems appropriately.
- Maintained accurate records of attendance, performance evaluations, and lesson plans for effective classroom management.
- Managed costume design and selection, ensuring appropriate attire for each performance and individual dancer''s needs.
Intern
SYEP
07.2022 - 08.2022
- Gained valuable experience in career development training and workshops and applied learned concepts directly into relevant work situations.
- Gained experience in workplace professionalism ad communication.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Brand Ambassador
Lauren Atlas Marketing
05.2021 - 09.2021
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about company.
Education
Bachelor of Science - Public Health
University of Maryland, College Park
College Park, MD05-2028
High School Diploma -
Bishop McNamara High School
Forestville, MD05-2024
Skills
- Customer service
- Strong multitasking
- Conflict resolution
- Teamwork and collaboration
- Fast learner
- Attention to detail
- Effective communicator
- Adaptable personality
Timeline
Dance Teacher
TNT Dance Academy
09.2022 - 06.2023
Intern
SYEP
07.2022 - 08.2022
Restaurant Hostess/Cashier Team Lead
Topolino's
05.2022 - 08.2024
Brand Ambassador
Lauren Atlas Marketing
05.2021 - 09.2021
Bachelor of Science - Public Health
University of Maryland, College Park
High School Diploma -
Bishop McNamara High School
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