Carlos Llerena-flor
Clarksburg
Summary
Dynamic operations leader with a proven track record at Charlie's Driving School, enhancing safety standards and driving sustainable growth. Expert in strategic planning and performance analysis, fostering team development and operational efficiency. Adept at translating customer feedback into actionable improvements, ensuring exceptional service delivery and accountability.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Director of Operations
Charlie's Driving School
10.2024 - Current
- Implemented operational protocols to improve safety standards for driving lessons and vehicle maintenance.
- Developed training materials for new instructors, ensuring adherence to company policies and teaching methods.
- Coordinated communication between staff and students to resolve scheduling conflicts efficiently.
- Facilitated performance evaluations of instructors, promoting professional growth and accountability.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Translator and Interpreter
Motor Vehicle Administration
11.2022 - Current
- Assisted in editing translated content for consistency and adherence to client specifications.
- Collaborated with clients to clarify project requirements and deliver tailored language solutions.
- Translated documents from Spanish to English.
- Interpreted Driving Tests for the Motor Vehicle Administration to help with people who do not speak english.
Education
High School Diploma - Business
Enlightinum Academy
Spokane, WA06-2023
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Quality assurance
- Performance analysis
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Employee development
- Customer service management
- KPI tracking
- Hiring and onboarding
- Performance evaluations
- Revenue growth
- Sales tracking
- Business marketing
- Marketing strategies
- Sales promotion
Accomplishments
- Collaborated with team of 4 in the development of creating the #1 Driving School in Gaithersburg, Maryland.
Certification
- Certified Translator & Interpreter, Motor Vehicle Administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Operations
Charlie's Driving School
10.2024 - Current
Translator and Interpreter
Motor Vehicle Administration
11.2022 - Current
High School Diploma - Business
Enlightinum Academy