Carlos Madrid
Hyattsville
Summary
Accomplished Retail Store Manager with nearly a decade of progressive leadership experience in high-volume, big-box retail environments. Skilled in driving sales growth, leading teams of 50+, and delivering exceptional customer experiences. Proven success in multi-department management, operational efficiency, loss prevention, and associate development.
Overview
10
10
years of professional experience
Work History
Store Manager
Burlington Stores, Inc.
Rockville
2025.03 - Current
- Lead overall store operations for a high-volume location, driving revenue growth and profitability.
- Develop and coach department leaders and associates, fostering a culture of accountability and customer-first service.
- Ensure compliance with corporate standards, merchandising execution, and operational excellence.
- Implemented visual merchandising strategies to enhance product displays.
Store Manager
Ross Stores, Inc.
Gaithersburg
2022.10 - 2025.03
- Oversaw day-to-day operations of a multimillion-dollar location, managing a team of 60+.
- Drove sales growth by implementing strategic merchandising and promotional initiatives.
- Reduced operational shrink through improved compliance and asset protection programs.
Executive Team Leader - Service & Engagement
Target
Rockville
2022.01 - 2022.10
- Directed front-end operations, guest services, and fulfillment processes in a high-volume store.
- Led a team of 80+ associates and supervisors, driving performance through training and recognition.
- Increased guest satisfaction scores by 12% through improved service engagement initiatives.
Executive in Training
Target
Silver Spring
2021.11 - 2022.01
- Completed intensive leadership training focused on operations, service, and merchandising strategies.
Store Manager
Ross Stores, Inc.
Oxon Hill
2021.06 - 2021.11
- Directed store operations, including sales, merchandising, staffing, and compliance.
- Increased sales performance and operational efficiency during tenure.
Assistant Store Manager - Operations
Ross Stores, Inc.
Rockville
2020.09 - 2021.06
- Oversaw back-of-house operations, logistics, and compliance.
- Streamlined operational processes, resulting in improved stock management and scheduling efficiency.
Assistant Store Manager - Merchandising
Ross Stores, Inc.
Hyattsville
2018.07 - 2020.09
- Directed merchandising execution and brand presentation, ensuring company standards were exceeded.
- Partnered with buying teams to improve seasonal performance and maximize profitability.
Area Supervisor
Ross Stores, Inc.
Hyattsville
2016.12 - 2018.07
- Supervised associates across multiple departments, driving sales and enforcing loss prevention measures.
- Trained and mentored future leaders, several of whom promoted into management roles.
Front End Supervisor
Ross Stores, Inc.
Hyattsville
2015.06 - 2016.12
- Managed cashiers and front-end associates, ensuring excellent customer service and accurate transactions.
- Implemented efficiency strategies that reduced wait times and improved customer satisfaction.
Education
Some College (No Degree) - High School Diploma
Northwestern High School
Hyattsville, MDAssociate of Arts -
Prince George's Community College
Upper Marlboro, MDSkills
- Multi-Unit & Big-Box Retail Leadership
- Visual Merchandising & Brand Standards
- Sales Growth & Profit Optimization
- Inventory Control & Loss Prevention
- Customer Service & Engagement Strategies
- Scheduling
- Payroll & Budget Management
- Staff Recruitment
- Training & Retention
- Strategic Business Planning
- Visual merchandising
- Revenue growth
- Operational compliance
- Strategic promotion
- Asset protection
- Customer relationship management
- Performance coaching
- Inventory management
- Problem solving
- Effective communication
- Conflict resolution
- Training and development
- Time management
- Recruiting and hiring
Websites
References
Available upon request
Timeline
Store Manager
Burlington Stores, Inc.
2025.03 - Current
Store Manager
Ross Stores, Inc.
2022.10 - 2025.03
Executive Team Leader - Service & Engagement
Target
2022.01 - 2022.10
Executive in Training
Target
2021.11 - 2022.01
Store Manager
Ross Stores, Inc.
2021.06 - 2021.11
Assistant Store Manager - Operations
Ross Stores, Inc.
2020.09 - 2021.06
Assistant Store Manager - Merchandising
Ross Stores, Inc.
2018.07 - 2020.09
Area Supervisor
Ross Stores, Inc.
2016.12 - 2018.07
Front End Supervisor
Ross Stores, Inc.
2015.06 - 2016.12
Some College (No Degree) - High School Diploma
Northwestern High School
Associate of Arts -
Prince George's Community College