Carlos Panameno
Gaithersburg
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Silver Spring Jewelry Store
09.2015 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reported issues to higher management with great detail.
Lead Sales Associate/Tech
Sprint
05.2013 - 09.2015
- I was able to provide technical expertise and support in the pre-and or post-sales process to facilitate product/service implementation and was able to identify and satisfy customers needs
- I also worked side by side with prospective customers as a professional consultant to analyze telecom business needs and made recommendations on wireless solutions that will benefit the customers
- I possed a strong work ethic and resilience
- I assisted customers with customer service related inquiries
Server/Bartender
Ruby Tuesday
04.2011 - 10.2013
- As a server, I greeted customer as they enter and I sat them appropriately asked for orders and filled food and beverage orders as required deliver orders to the customer after ensuring accuracy
- As a bartender I served alcoholic and non alcoholic drinks as instructed
- I ensured that service station was well stocked
- Ensured all food items were prepared to the highest of standards took a liquor inventory on a weekly basis and order liquor as needed by keeping a count of used bottles
Assistant Manager
Kay's Jewelers
03.2007 - 05.2011
- An assistant manager, I was able to ensure customer satisfaction and have active collaboration with coworkers
- I helped train and evaluate new store associates
- I understood the needs and objections of customers in order to encourage the purchase of jewelry and related merchandise
Education
01.2008
High School - undefined
John F. Kennedy High School
06.2005
undefined
01.2005
Skills
- Microsoft Certified (PowerPoint, Word, Excel, FrontPage)
- AFC certified March2014
- Problem-solving
- Customer service
- Staff management
- Cash auditing
- Employee motivation
- Safety and security procedures
- Active shooter training
- Firearms training
- Fire control
- Weapons screening
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10-25 staff members.
LANGUAGES
I speak, read, and write fluently in English, Spanish
Awards
Top Sales Associates award for September, October, November and December
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Participating in fundraising events to support local charities, schools, or community projects
- Video Gaming
- Cooking
- I enjoy cooking for friends and family gatherings
- Road Trips
- Adventure Travel
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Acting and Theater
Timeline
Assistant Store Manager
Silver Spring Jewelry Store
09.2015 - 11.2024
Lead Sales Associate/Tech
Sprint
05.2013 - 09.2015
Server/Bartender
Ruby Tuesday
04.2011 - 10.2013
Assistant Manager
Kay's Jewelers
03.2007 - 05.2011
High School - undefined
John F. Kennedy High School
undefined
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