Carlos Trejo
Silver Spring
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
27
27
years of professional experience
Work History
Assistant General Manager
Chopt Creative Salad Company
Olney, MD
04.2025 - Current
- Led team in daily operations, ensuring consistent quality and service standards.
- Streamlined inventory management processes, reducing waste and improving supply chain effectiveness.
- Analyzed customer feedback to drive menu improvements and enhance customer satisfaction.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Enforced quality assurance protocols to deliver ideal customer experiences.
General Manager
The Halal Guys
Baltimore, Maryland
09.2024 - 03.2025
- Built and maintained loyal, long-term customer relationships through effective account management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained employees on duties, policies and procedures.
General Manager
The Halal Guys
Columbia, Maryland
04.2019 - 09.2024
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
General Manager
The Halal Guys
Rockville, Maryland
12.2015 - 04.2019
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Supervised employees through planning, assignments, and direction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
Falafel INC
Washington, Maryland
01.2017 - 12.2017
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
- Recruited, interviewed and hired qualified staff for open positions.
General Manager
The Halal Guys
Vienna, VA
01.2016 - 12.2016
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
General Manager
Jazmin Cuisine
Gaithersburg, Maryland
06.2010 - 11.2016
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
General Manager
Panera Bread
Aspen, MD
01.2010 - 06.2010
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
General Manager
Chicken Out Rotisserir
Rockville, Maryland
01.1999 - 12.2009
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on duties, policies and procedures.
Education
Associate of Arts -
Centro Internacional De Programacion
El Salvador10.1994
High School Diploma -
Institute of Ciudad Barrios
El Salvador10.1992
Skills
- Leader
- Training and coaching
- Customer relationship management
- Inventory control
- Communication skills
- Departmental operations management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant General Manager
Chopt Creative Salad Company
04.2025 - Current
General Manager
The Halal Guys
09.2024 - 03.2025
General Manager
The Halal Guys
04.2019 - 09.2024
General Manager
Falafel INC
01.2017 - 12.2017
General Manager
The Halal Guys
01.2016 - 12.2016
General Manager
The Halal Guys
12.2015 - 04.2019
General Manager
Jazmin Cuisine
06.2010 - 11.2016
General Manager
Panera Bread
01.2010 - 06.2010
General Manager
Chicken Out Rotisserir
01.1999 - 12.2009
High School Diploma -
Institute of Ciudad Barrios
Associate of Arts -
Centro Internacional De Programacion