Carlos Morales
Silver Spring,MD
Summary
A bilingual person seeking and maintaining a full-time position that provides professional challenges while applying interpersonal skills, great time management, and problem-solving abilities. Organized and dependable candidate who thrives at handling various priorities while remaining positive.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leasing Professional
Southern Management Companies
06.2023 - Current
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Certified Training Manager
Sweetgreen
08.2018 - 05.2023
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Recorded inventory sales into organization's weekly income report.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Followed food safety regulations and guidelines.
- Maintained food safety and sanitation standards.
- Pass all food safety audits.
General Manager
Chipotle Mexican Grill
04.2011 - 08.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Education
No Degree -
Montgomery College
Rockville, MDHigh School Diploma -
Albert Einstein High School
Kensington, MD06.2012
Skills
- Flexible and Adaptable
- Self-Motivated
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Attention to Detail
- Fair housing policies
- Goal-oriented mindset
- Property Maintenance
- Customer Service
Certification
- CM - Certified Manager Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Leasing Professional
Southern Management Companies
06.2023 - Current
Certified Training Manager
Sweetgreen
08.2018 - 05.2023
General Manager
Chipotle Mexican Grill
04.2011 - 08.2018
No Degree -
Montgomery College
High School Diploma -
Albert Einstein High School
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