Carlton Jude Bonitez Oden
Upper Marlboro
Summary
Customer-focused Front Office Supervisor with expertise in enhancing service delivery and team collaboration. Skilled in data management and employee scheduling, consistently providing high-quality support in fast-paced settings. Committed to implementing innovative solutions that drive operational success and improve customer experiences.
Overview
4
4
years of professional experience
Work History
Entrepreneur
2023.01 - Current
- I began capturing moments for students involved in sports, as well as for the music and arts programs at my high school.
- Additionally, I've had the opportunity to photograph various family events, further expanding my experience and passion for photography.
- Captured event photographs for Marvin E. Holmes Jr. during his campaign in Legislative District 23B.
Team Member
Party City
2023.01 - 2025.02
- Guided customers in selecting party supplies and decorations to enhance their event experience.
- Organized merchandise displays for seasonal events to improve visibility and customer engagement.
- Maintained a clean and organized work area throughout shift.
- Trained new team members using approved materials to ensure consistent service delivery.
Cashier
Foodlion
2024.01 - 2025.01
- Processed customer transactions accurately and efficiently at the checkout.
- Maintained clean, organized work area to improve customer satisfaction.
- Collaborated with team members to streamline service during peak customer traffic.
Field Manager
Crofton Go Kart Raceway
2022.01 - 2024.01
- Managed customer flow and addressed inquiries to enhance visitor experience.
- Delivered high-quality customer service in fast-paced environment, supporting customer satisfaction.
- Resolved incidents with stuck or inoperable karts, ensuring smooth operations.
Intern
Maryland State Delegate
2023.01 - 2024.01
- Supported Maryland State Delegate by managing various tasks and responsibilities. with photography needs and other duties as assigned.
- Assisted Maryland State Delegate, the Honorable Marvin E. Holmes Jr. (Legislative District 23B).
Education
MechE, physics dual major
Towson University
Towson, MD2026-05
One Year -
PGCC
2025-01
High school Degree -
Frederick Douglass
Maryland2024-05
Skills
- Business development
- Client relations
- Data management
- Inventory control
- Employee scheduling
- Task prioritization
- Customer service
- Problem solving
- Time management
- Innovative mindset
- Automotive expertise
- Photography skills
Accomplishments
- Received International Baccalaureate certificate in 2023.
- Completed STEM camps sponsored by the University of Maryland and University of the District of Columbia.
- Attended U.S. Naval Academy Admissions Candidate Weekend (03/01/24).
- Was accepted into the Naval Academy and chose not to attend.
Languages
English
Timeline
Cashier
Foodlion
2024.01 - 2025.01
Team Member
Party City
2023.01 - 2025.02
Entrepreneur
2023.01 - Current
Intern
Maryland State Delegate
2023.01 - 2024.01
Field Manager
Crofton Go Kart Raceway
2022.01 - 2024.01
MechE, physics dual major
Towson University
One Year -
PGCC
High school Degree -
Frederick Douglass