Carly Gede
Bel Air
Summary
Dynamic Treatment Coordinator with extensive experience in patient scheduling, insurance coordination, and billing processes. Proven ability to streamline workflows, enhance patient advocacy, and cultivate strong relationships through effective communication and meticulous attention to detail. Committed to leveraging expertise in dental treatment planning and administrative support to drive the success of a forward-thinking dental team. Passionate about delivering exceptional patient experiences while optimizing operational efficiency.
Overview
13
13
years of professional experience
Work History
Treatment, Billing and Insurance Specialist
Miranda Family Dentistry
Bel Air, MD
06.2019 - Current
- Oversaw patient appointment scheduling and insurance processing, guaranteeing accurate billing and timely payments.
- Processing claims and ledger adjustments
- Proficient in Eaglesoft.
- Optimized monthly billing processes to enhance efficiency and accuracy in financial operations.
- Managed financial records meticulously to enhance accuracy in processing insurance and patient payments.
- Provided assistance to clinical staff to foster a cooperative healthcare environment.
- Executed exceptional patient service while overseeing diverse office responsibilities.
- Oversaw patient record management processes utilizing dental software to ensure compliance with industry standards.
Brand Ambassador
MKTG, Maryland
Maryland
01.2016 - 01.2022
- Enhanced brand visibility through engaging sampling events at key locations.
- Educated consumers on product features, boosting brand awareness.
- Facilitated interactive sessions, fostering strong customer relationships.
- Delivered impactful presentations, leading to increased product interest.
- Collaborated with teams to optimize event strategies and outcomes.
Bartender
Hollywood Casino
Perryville, MD
01.2017 - 2019
- Crafted diverse cocktails, ensuring flavor consistency and presentation adherence.
- Managed high-volume bar, efficiently serving patrons and processing transactions.
- Maintained organized bar area, restocking supplies and tracking inventory.
- Collaborated with staff to promote events, enhancing guest experience.
Server/Bartender/Bar Manager/Corporate Trainer
Delmar Kilt Pub & Eatery
White Marsh, MD
01.2013 - 01.2018
- Welcomed guests, enhancing their experience from arrival to departure.
- Promoted from Hostess to Bartender due to outstanding service.
- Trained new hires in policies, systems, and customer service.
- Implemented alcohol safety procedures to manage guest intoxication.
- Elevated guest experience from initial greeting to final interaction, fostering loyalty and repeat visits through personalized service and attentive care.
Education
Associates Degree - Business Communication
Harford Community College
Bel Air, MDHigh School Diploma - undefined
C. Milton Wright High School
Bel Air, MD01-2013
Skills
- Verbal communication
- Written communication
- Phone communication
- Listening skills
- Patient satisfaction
- Time management
- Scheduling
- Multitasking
- Dental billing
- Insurance coordination
- Inventory management
- Data entry
- Conflict resolution
- Team collaboration
- Patient advocacy
- Process improvement
- Attention to detail
Timeline
Treatment, Billing and Insurance Specialist
Miranda Family Dentistry
06.2019 - Current
Bartender
Hollywood Casino
01.2017 - 2019
Brand Ambassador
MKTG, Maryland
01.2016 - 01.2022
Server/Bartender/Bar Manager/Corporate Trainer
Delmar Kilt Pub & Eatery
01.2013 - 01.2018
High School Diploma - undefined
C. Milton Wright High School
Associates Degree - Business Communication
Harford Community College