Carly LaRocca
Hagerstown
Summary
Accomplished Account Resolution Specialist at Apria Healthcare, adept at resolving complex discrepancies and enhancing patient experiences. Leveraged strong client relationship building and claims processing skills to streamline operations and improve service delivery. Proven track record in implementing process improvements, resulting in a 20% increase in efficiency.
Overview
11
11
years of professional experience
Work History
Account Resolution Specialist
Apria Healthcare
Hagerstown, MD
01.2023 - Current
- Resolved complex account discrepancies through detailed investigation and analysis.
- Assisted patients with insurance inquiries, ensuring clarity in billing processes.
- Processed adjustments to accounts, maintaining accuracy and compliance with regulations.
- Collaborated with cross-functional teams to enhance patient experience and streamline operations.
Branch Coordinator
Apria Healthcare
Hagerstown, MD
06.2018 - 12.2022
- Coordinated logistics and scheduling for patient supplies and equipment deliveries.
- Assisted healthcare professionals in managing patient care operations and documentation processes.
- Supported compliance with regulatory requirements through meticulous record-keeping and reporting.
- Implemented process improvements to streamline inventory management and enhance service delivery.
Insurance Specialist
Landauer Medstar
Roslyn, NY
05.2017 - 04.2018
- Processed insurance claims with accuracy and efficiency, ensuring compliance with regulatory standards.
- Analyzed policy coverage to provide clients with tailored insurance solutions and support.
- Collaborated with healthcare providers to resolve billing discrepancies and expedite claim approvals.
- Developed training materials for new hires on insurance protocols and claims processing procedures.
Wound Care Specialist
New York Home Healthcare
Westbury, NY
10.2014 - 02.2017
- Assessed and documented wound conditions to create individualized care plans.
- Collaborated with multidisciplinary teams to optimize patient outcomes and treatment effectiveness.
- Educated patients and families on wound care techniques and prevention strategies.
- Implemented evidence-based practices to enhance wound healing processes across patient populations.
Education
No Degree - Health Sciences
SUNY Farmingdale
Farmingdale, NYHigh School Diploma -
Jericho High School
Jericho, NY06.1998
Skills
- Client relationship building
- Claims processing
- Goal-oriented mindset
- Documentation skills
Timeline
Account Resolution Specialist
Apria Healthcare
01.2023 - Current
Branch Coordinator
Apria Healthcare
06.2018 - 12.2022
Insurance Specialist
Landauer Medstar
05.2017 - 04.2018
Wound Care Specialist
New York Home Healthcare
10.2014 - 02.2017
No Degree - Health Sciences
SUNY Farmingdale
High School Diploma -
Jericho High School