Carol Wright
Laurel
Summary
Reliable Cash Receipt Assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Cash Receipt Assistant
Kaiser Permanente
06.2004 - Current
- Provides essential customer service to members and all stakeholders
- Analyzing patterns and trend data regarding employer group concerns and inquires
- Responsible for accurately posting dues and non-dues revenues to include multimillion dollar accounts
- Fulfill required monthly deadlines for closing all Federal, commercial, and small group accounts
- Acts as a resource to employer groups and group account representatives to research payments, posting errors, claims and benefit inquiries
- Review individual member and group premium amount to ensure accurate entries
- Verify benefit product offerings in the membership system (TMS) to ensure correct enrollment for commercial groups and individual members
- Assist with analyzing and processing monthly terminations for delinquent members
- Provide solutions to complex and sensitive employer-payments related issues
- Reconciles batch entry and making corrections as needed in the membership system
- Assist with group reconciliation for month-end recordings
- Assist with processing member refunds and manual adjustments
- Responsible for setting up recurring credit card payments
- Generates monthly reports for ACH/Wire transfers and Unidentified payments for Individual and Group accounts
- Increased customer service success rates by quickly resolving issues.
Enrollment Processor
Kaiser Permanente
01.2001 - 06.2004
- Ensured a timely and accurate flow of applications
- Verified all rates and benefits for commercial and individual groups for accurate enrollment
- Merged member medical records and updated demographics as needed
- Investigated issues and created solutions for new customers.
- Coordinated and communicated missing information for enrollment with the various organizations to obtain legitimate benefit information to update the database
- Verified, researched, and processed all documents in the membership system.
Medical Assistant/In-center Trainer
Kaiser Permanente
03.1994 - 12.2000
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided assistant and support to providers, members, and staff
- Instructed employees on various rules and OSHA regulation
- Served as a subject matter expert in working through time keeping and schedule maintenance issues with Nurses and Doctors
Education
Bachelor of Science - Business Administration, Concentration in Human Resources
University of Phoenix
Phoenix, AZ05.2013
Skills
- Kaiser Permanente KMATE
- Microsoft Excel
- Microsoft PowerPoint
- Health Connect
- Microsoft Outlook
- Claims Processing System (Diamond)
- Infosend payment system
Certification
- Certified Nursing Assistant, Quality First Training Center, 12/01/06, Hyattsville, MD
- Fundamentals of Human Resource Management, Prince George’s Community College, 11/01/05, Landover, MD
- Medical Assistant, National Education Center, 04/01/93, Washington, DC
- Office Management, Occupational Industrialize Center, 06/01/85, Washington, DC
Timeline
Cash Receipt Assistant
Kaiser Permanente
06.2004 - Current
Enrollment Processor
Kaiser Permanente
01.2001 - 06.2004
Medical Assistant/In-center Trainer
Kaiser Permanente
03.1994 - 12.2000
Bachelor of Science - Business Administration, Concentration in Human Resources
University of Phoenix
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
ZMARION COOLEYZMARION COOLEY
Team Member at JacksTeam Member at Jacks