Carole Smith
PARSONGBURG
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Efficient billing professional with 38 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
43
43
years of professional experience
Work History
A/R Specialist
Chesapeake Health Care
12.2023 - Current
- Supported year-end financial audits by preparing necessary documentation and responding promptly to auditor inquiries related to accounts receivable.
- Participated in regular meetings with cross-functional teams focused on process improvement initiatives, representing the A/R department and providing valuable insight into potential areas of enhancement.
- Developed strong relationships with key clients by fostering open lines of communication and ensuring prompt resolution of any concerns or disputes.
- Researched industry trends related to credit management strategies, recommending updates or enhancements as appropriate for continued improvement in A/R operations.
Billing Specialist, Coding , Account Receivables,
Kevin Thomas DPM
06.2012 - 12.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Worked with multiple departments to check proper billing information.
- Developed and maintained billing procedures to make timely payments.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Prepared and submitted monthly billing reports to management for financial overview.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Maintained accurate records of customer payments.
Billing Specialist, Coding, Account Receiables
Alan W. Hopson DPM
06.1996 - 06.2012
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Developed and maintained billing procedures to make timely payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Prepared and submitted monthly billing reports to management for financial overview.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
Billing Specialist , Coder, Account Receivables, C
Dr. Clayton Raab
10.1986 - 06.1996
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Responded to customer concerns and questions on daily basis.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Handled account payments and provided information regarding outstanding balances.
EKG Technician
PRMC
06.1982 - 10.1986
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Educated patients on testing and preparation steps prior to procedure.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Monitored patient activity during stress test to record data.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs.
Education
High School Diploma -
Wicomico High School
Salisbury, MD05.1979
Skills
- Invoice Processing
- Claims Processing
- Fiscal Reporting
- Contract Preparation
- Payment Posting
- Records Organization and Review
- Month-End Closing Procedures
- Collection Practices
- Collections
- Billing Systems and Software
- Customer Service
- Bookkeeping
- Financial Reporting
- Collections Processing
- Accounting Support
- Payment Processing
Timeline
A/R Specialist
Chesapeake Health Care
12.2023 - Current
Billing Specialist, Coding , Account Receivables,
Kevin Thomas DPM
06.2012 - 12.2023
Billing Specialist, Coding, Account Receiables
Alan W. Hopson DPM
06.1996 - 06.2012
Billing Specialist , Coder, Account Receivables, C
Dr. Clayton Raab
10.1986 - 06.1996
EKG Technician
PRMC
06.1982 - 10.1986
High School Diploma -
Wicomico High School
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