CAROLINA GISCA
Maldives
Summary
Accomplished professional with a strong background in communication, interpersonal skills, and VVIP client handling. Demonstrated expertise in problem-solving, workplace organisation and team management. Proven ability to upsell products and services effectively. Committed to leveraging skills to drive organisational success and enhance client satisfaction.
Overview
21
21
years of professional experience
4012
4012
years of post-secondary education
1
1
Certification
Work History
ASSISTANT BOUTIQUE MANAGER
The Luxury Edition
Cheval Blanc Randheli, Maldives
10.2024 - 03.2025
- Manage sales operations
- Conduct inventory control
- Directing the merchandising process
- Opening /Closing procedure of store
- POS procedure
- Managing budgets
- Maintaining statistical & financial records
- Responsible for shipments & stock distribution
ASSISTANT RETAIL MANAGER
The Luxury Edition
Jumeirah Olhahali, Maldives
12.2022 - 09.2024
- Pre-opening of 2 luxury boutiques
- Manage sales operations
- Conduct inventory control
- Train & supervise staff to achieve sales goals
- Directing the merchandising process
- Opening /Closing procedure of store
- POS procedure
- Managing budgets
- Maintaining statistical & financial records
- Responsible for all shipments & stock distribution
RETAIL ASSOCIATE
The Luxury Edition
Waldorf Astoria, Maldives
12.2021 - 12.2022
- Opening/Closing procedure of store
- POS procedures
- Assistance with receiving new shipments & stock distribution
- Communicate stock needs
- Consistently achieved monthly sales targets
F&B GUEST RELATIONS SUPERVISOR
Movenpick Hotels & Resorts
, Maldives
09.2021 - 12.2021
- Greet guests & assign tables
- Settle customer complaints
- Train & supervise F&B service staff
- Upsell F&B events
- Assisting F&B director
LOBBY AMBASSADOR, FRONT OFFICE
The Gulf Hotel Bahrain Convention & Spa
Manama
08.2018 - 06.2021
- Welcome and interact with guests to ensure their every need is accommodated and communicated with the team
- Become a master of guest recognition and implement initiatives to capture repeat custom and new business
- Develop an exceptional depth of knowledge within your area and engage with the brand standards
- Welcome and fulfil the check-in process of VIP Guests and serve as the main point of contact for other departments
- Have full knowledge of special promotions, events and resort activities at all times and have basic concierge knowledge of local sites and destinations
- Communicate correctly and efficiently with other guest services departments to ensure guest satisfaction
- Have full knowledge of all hotel accommodation types, additional preferences available on request, and rates related to the respective accommodation type
- Contribute in achieving departmental goals
- Be trained on respective tasks and duties in the case of life and safety, fire or other emergency procedures
- Attend departmental training sessions as requested
- Be flexible in working hours and scheduling as per requirement by the hotel
- Inspecting guest rooms after they have been cleaned by a Housekeeper to ensure quality standards
- Acting as HK manager assistant to ensure the smooth operation of HK department
VILLA HOST, FRONT OFFICE
Anantara Dhigu
07.2016 - 11.2017
- Check-in, check out and upselling
- Carry out arrivals and departures according to set procedures
- Initiates contact with guests prior to their arrival
- Supervising, directing, assisting and ensuring the cleanliness and maintenance of assigned guest villas
- Providing highly personalized, efficient and responsive service with attention to details, anticipating guest's needs
- Allocate the villa hosts for the upcoming arrivals
- Make booking for the guest request
- Deals with guest comments and concerns and inform managers
- Update guests' profile
- Update guests' preference and allergies and communicate with other departments
- Answering the phone and assist the guests any time
TEAM LEADER, HOSTESS
One&Only Reethi Rah
12.2012 - 12.2015
- Looking after the hostesses' team and managing them
- Assisting restaurant manager in some job
- Welcoming, greeting and escorting the guests, recommending dishes
- Recording guest's food preferences and allergies
- Making reservations, table allocation and answering the phones
- Monitoring guests' table preference
- Conducting trainings for all restaurant team as a Kerzner International Department trainer
- Updating monthly Training Report and restaurant menus
- Responsible for weekly duty roster
- Table decorations for special events & requests
MAIN RECEPTIONIST
Guest House Suisse
Chisinau
09.2011 - 12.2012
SENIOR REFERENCE LIBRARIAN
B.P. Hasdeu" Municipal Library
Chisinau
11.2007 - 12.2012
PRIVATE BUTLER
Family
Tel-Aviv
09.2004 - 04.2007
Education
BACHELOR - Philology, Russian Language and Literature and English Language
Alecu Russo Balti State University
MASTER'S DEGREE - Info-Documentary Institution Management, Master Degree in Communication Sciences
Moldova State University
Skills
- Communication
- Interpersonal Skills
- VVIP Client Handling
- Problem-solving
- Workplace Organization
- Team Management
- Upselling
Accomplishments
- 2019, Certificate of Appreciation - in recognition of dedication & passion during 2019 Quality Experience Mystery Visit by WorldHotels
- 2019, Certificate of Appreciation - in recognition for participation during FIA World Endurance Championship - December 2019
- 2019, Certificate 'Formula 1 - 2019' - for impeccable performance & contribution towards making this event a success
- 2017, Amazing Ambassador Silver Award - September 2017 - for leading Guest Satisfaction Survey through heartfelt hospitality
- 2017, Amazing Ambassador Bronze Award - July 2017 - for leading Guest Satisfaction Survey through heartfelt hospitality
- 2017, Nominee for Team Member of the Month - Front of the House January 2017/June 2017 - in Recognition of outstanding performance, dedication & continuous display of Anantara spirit in everyday tasks
- 2014, Ambassador of the Year - Front of the House Year 2013 - in Recognition for Striving and Delivering 'One&Only Core Values'
- 2013, Reethi Ambassador - Front of House October 2013 - in Recognition for Striving and Delivering 'One&Only Core Values'
- 2011, Mention Diploma for translations performed within the International Conference Chisinau - between past and future
Languages
English
Russian
Romanian
Certification
- 2025, Cheval Blanc Living, Etiquette and Protocol Club conducted by Marie Metrot (11.02.2025 - 14.02.2025)
- 2017, Certificate of Completion I'm AMD Ambassador Training
- 2015, Certificate of Completion Kerzner International Train the Trainer Programme
- 2013, Certificate of Completion Emergency Care & Safety Institute Course
- 2013, Certificate of Achievement Hospitality English Language Course at One&Only Reethi Rah (31.07.2013-28.08.2013)
- 2013, Certificate of Completion for successfully completing the Introduction to the One&Only Philosophy
- 2013, Certificate of Completion for successfully completing the Train the Trainer Programme 3 Day Workshop
- 2013, Fire Awareness Training program conducted by Secura at One&Only Reethi Rah
- 2011, Training courses 'Library 2.0: training program' (01.06.2011-01.09.2011)
Timeline
ASSISTANT BOUTIQUE MANAGER
The Luxury Edition
10.2024 - 03.2025
ASSISTANT RETAIL MANAGER
The Luxury Edition
12.2022 - 09.2024
RETAIL ASSOCIATE
The Luxury Edition
12.2021 - 12.2022
F&B GUEST RELATIONS SUPERVISOR
Movenpick Hotels & Resorts
09.2021 - 12.2021
LOBBY AMBASSADOR, FRONT OFFICE
The Gulf Hotel Bahrain Convention & Spa
08.2018 - 06.2021
VILLA HOST, FRONT OFFICE
Anantara Dhigu
07.2016 - 11.2017
TEAM LEADER, HOSTESS
One&Only Reethi Rah
12.2012 - 12.2015
MAIN RECEPTIONIST
Guest House Suisse
09.2011 - 12.2012
SENIOR REFERENCE LIBRARIAN
B.P. Hasdeu" Municipal Library
11.2007 - 12.2012
PRIVATE BUTLER
Family
09.2004 - 04.2007
BACHELOR - Philology, Russian Language and Literature and English Language
Alecu Russo Balti State University
MASTER'S DEGREE - Info-Documentary Institution Management, Master Degree in Communication Sciences
Moldova State University
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