Carolina Lungu
Booking Administrator
East London
Summary
A dedicated and results-driven professional with a strong track record of both work and academic success. Motivated, with excellent interpersonal skills and a proactive attitude toward all tasks. Known for effective organization, prioritization, and the ability to stay composed and focused under pressure.
Overview
3
3
years of professional experience
Work History
Booking Administrator
ECB Services
02.2024 - 12.2024
- Managed and fulfilled temporary staffing requests by efficiently allocating shifts through the internal staff database.
- Accurately logged and tracked all bookings and shifts using the staffing system, ensuring managers and departments were consistently updated on booking statuses.
- Regularly monitored and updated staff databases to maximize effective worker utilization.
- Handled sensitive information discreetly, maintaining strict confidentiality as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Served as the primary point of contact for temporary staff, addressing inquiries, recording complaints, and delivering a friendly and efficient booking experience for clients and workers.
- Supported recruitment processes by actively participating in candidate selection.
- Organized and attended meetings with potential clients, confidently presenting accurate company information to attract new business and fostering relationships to encourage repeat clients.
- Maintained clear and professional communication with both clients and staff, ensuring everyone was well-informed, addressing feedback effectively, and promoting collaboration.
Customer Service Representative
ECB Services
09.2021 - 02.2024
- Provided exceptional service by greeting customers, highlighting specials, and managing orders.
- Managed reservations and room service orders via phone and OpenTable, providing accurate wait times.
- Balanced telephone inquiries and in-person guest needs seamlessly.
- Resolved customer complaints promptly, increasing loyalty and repeat business.
- Conducted post-dining follow-ups with guests to ensure satisfaction.
- Managed high-pressure situations with professionalism, ensuring guest satisfaction.
- Trained staff on POS systems.
- Organized special events, handling menus, staffing, decorations, and entertainment.
- Facilitated successful event planning by coordinating logistics such as room bookings, catering arrangements, equipment setup, and guest registration processes for event venues.
Education
Access To HE: Law And Business -
Waltham Forest College
London07-2022
Skills
Adaptability
Sound IT skills
Continuous Learning
Collaboration
Communication and Negotiation
Handling Pressure
Timeline
Booking Administrator
ECB Services
02.2024 - 12.2024
Customer Service Representative
ECB Services
09.2021 - 02.2024
Access To HE: Law And Business -
Waltham Forest College