Carolina Perez
Buena Park
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at Lascaris Italian Cucina. Proven ability to enhance sales through effective upselling and exceptional customer interactions. Skilled in training staff and maintaining operational efficiency, demonstrating reliability and attention to detail in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Cashier / Driver
Lascaris Italian Cucina
La Habra, CA
01.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer interaction standards.
- Monitored inventory levels at registers, ensuring stock availability for merchandise sales.
- Collaborated with kitchen staff to streamline order processing during peak hours.
- Developed strategies for upselling menu items to enhance overall sales performance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cook/ Cashier
Raising Canes
Anaheim, CA
08.2019 - 05.2023
- Prepared food items efficiently following established recipes and safety standards.
- Maintained cleanliness and organization of kitchen workspace throughout shift.
- Operated kitchen equipment, including fryers and grills, adhering to safety protocols.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to optimize workflow during peak service hours.
- Trained new staff on food preparation techniques and safety guidelines.
- Monitored food quality and presentation, making adjustments as necessary for consistency.
- Implemented process improvements to enhance kitchen efficiency and reduce waste.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cook
Knotts Berry Farm
Buena Park
03.2018 - 06.2019
- Oversaw kitchen operations, ensuring timely meal preparation and adherence to safety standards.
- Trained and mentored junior staff on cooking techniques and food safety practices.
- Developed and improved menu items based on customer feedback and seasonal ingredients.
- Collaborated with management to streamline kitchen workflows, enhancing efficiency during peak hours.
- Maintained cleanliness of workstations, complying with health regulations to ensure food safety standards were met.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Receptionist
Ria Financial Services
Buena Park, CA
05.2016 - 05.2018
- Managed front desk operations, ensuring efficient handling of customer inquiries and service requests.
- Coordinated appointment scheduling, optimizing staff availability and client service levels.
- Maintained accurate records of financial transactions, enhancing data integrity and retrieval processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Buena Park High School
Buena Park05.2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Staff training
- Attention to detail
Timeline
Cashier / Driver
Lascaris Italian Cucina
01.2024 - Current
Cook/ Cashier
Raising Canes
08.2019 - 05.2023
Cook
Knotts Berry Farm
03.2018 - 06.2019
Receptionist
Ria Financial Services
05.2016 - 05.2018
High School Diploma -
Buena Park High School