Caroline Bryant
Laurel
Summary
Results-driven Front of House Manager with over 10 years of experience in supervising teams and enhancing guest experiences. Expertise in conflict resolution and effective communication ensures smooth operations and high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Looney's Pub
04.2016 - Current
- Manage all front-of-house operations, supervising serving and host staff to ensure exceptional customer service.
- Recruit, interview, hire, onboard, and train new employees.
- Create weekly employee schedules while maintaining appropriate staffing levels.
- Answer customer phone calls, assist with reservations, and resolve guest concerns professionally.
- Maintain a welcoming environment while balancing multiple priorities in a fast-paced setting.
- Communicate effectively with customers, management, and staff to ensure smooth daily operations.
- Handle cash management and maintain accuracy with daily transactions.
- Develop and manage the restaurant's social media presence.
- Design promotional advertisements and marketing materials for events, specials, and community outreach.
- Assist with administrative tasks, record keeping, and operational organization.
Education
No Degree - Nursing
Indiana University, Bloomington
Bloomington, INAssociate of Science -
Howard County Community College
ColumbiaSkills
- Staff management and supervision
- Hiring
- Training and mentoring of new staff
- Employee scheduling
- Team oversight
- Conflict resolution
- Guest relations
- POS system operations
- Health and safety regulation
- Quality standards
Timeline
Front of House Manager
Looney's Pub
04.2016 - Current
No Degree - Nursing
Indiana University, Bloomington
Associate of Science -
Howard County Community College