Caroline Gibney
California
Summary
Detail-oriented IT Support Specialist with a strong background in network troubleshooting and system administration. Known for resolving complex technical issues promptly and enhancing user satisfaction through effective support. Committed to leveraging technical skills to contribute to team success.
Overview
11
11
years of professional experience
Work History
Military Reserve
Department of the Army
Williamsport
01.2025 - Current
- Active secret clearance for secure project involvement.
- Proposed innovative solutions that improved team collaboration and project success.
- Collaborated with team members to meet project objectives and deadlines effectively.
- Resolved issues promptly, showcasing strong problem-solving skills.
Armed Security Officer
Allied Universal Security Services
California
10.2024 - Current
- Conducted regular patrols, deterring and detecting signs of criminal activity to maintain a secure environment.
- Monitored premises, ensuring safety and security of personnel and property through proactive surveillance.
- Addressed alarms and incidents, implementing necessary measures.
- Collaborated with law enforcement during emergencies, enhancing public safety through coordinated response efforts.
- Prepared detailed reports on observations, incidents, and daily activities.
IT Support Specialist
US Army Fort Gordon
Augusta
08.2025 - 02.2026
- Diagnosed and resolved network connectivity problems in diverse environments.
- Troubleshot network connectivity issues for end-users, improving user experience and reducing downtime.
- Assisted users with troubleshooting and resolving IT-related inquiries efficiently.
- Delivered technical support on networking queries, enhancing user satisfaction and resolving issues promptly.
- Configured and maintained Cisco networking equipment in various environments.
- Configured network devices to ensure optimal connectivity and performance.
- Performed routine maintenance on computers and peripherals, ensuring reliable performance and minimizing disruptions.
- Installed CAT5e and CAT6 Ethernet cabling in various building structures to support network connectivity.
Supervisor
Metropolitan Health Services
Fairfax
11.2020 - 11.2022
- Supervised daily operations of healthcare staff and patient services to enhance efficiency.
- Recruited, hired, trained, and mentored staff, managing evaluations and terminations to maintain team effectiveness.
- Coordinated training programs for new employees, ensuring adherence to regulations and enhancing staff readiness.
- Developed staff schedules to optimize workflow and improve service delivery.
- Facilitated interdepartmental communication to streamline service operations and improve collaboration.
- Led team meetings to address challenges and share updates effectively.
- Provided guidance to subordinates regarding job duties and responsibilities.
- Performed monthly inventory checks to maintain adequate stock levels for all products.
Armed Security Officer
Black Hawk Security Services
Woodbridge
02.2015 - 05.2018
- Conducted regular patrols to identify and address potential security risks.
- Patrolled crowds during events to ensure safety and deter potential disturbances.
- Monitored premises to prevent unauthorized access and ensure safety protocols.
- Implemented access control procedures to safeguard sensitive areas of the facility.
- Documented daily activities, incidents, and security breaches to maintain accurate records for future reference.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Education
Information Technology Specialist -
United States Army Center Of Excellence
Augusta, GA02-2026
High School Diploma -
Northwood High School
Silver Spring, MD06-2017
Skills
- Project management
- Technical support
- Network troubleshooting
- System administration
- Problem resolution
- Logistics coordination
- Team collaboration
Timeline
IT Support Specialist
US Army Fort Gordon
08.2025 - 02.2026
Military Reserve
Department of the Army
01.2025 - Current
Armed Security Officer
Allied Universal Security Services
10.2024 - Current
Supervisor
Metropolitan Health Services
11.2020 - 11.2022
Armed Security Officer
Black Hawk Security Services
02.2015 - 05.2018
Information Technology Specialist -
United States Army Center Of Excellence
High School Diploma -
Northwood High School