Caroline Rash
Elkton
Summary
Versatile office and administrative support professional with comprehensive experience in various office environments. Committed to communication for the best guest experience. Demonstrated ability to adapt quickly to new software and systems, optimizing data management and operational processes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sight and Sound Ministiries
Lancaster
06.2024 - Current
- Maintained accurate records of customer interactions in Showtix
- Adapted quickly to policy changes and general practice updates
- Promoted high customer satisfaction by creating excellent guest experiences with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
College Promotions Scheduler
Pensacola Christian College Inc.
Pensacola
08.2023 - 05.2024
- Communicated with churches and schools to organize visits and schedule presentations
- Managed schedules for PCC representatives and Proclaim teams
- Used Friendly and Professional phone skills to establish PCC's connections with high schools and churches
- Executed systematic cold-calls to initiate outreach efforts, establishing PCC's connections with schools and churches
Office Administrative Assistant
Pensacola Christian College
Pensacola
01.2020 - 07.2023
- Answered phones, took guest reservations, and engaged customer inquiries in a friendly and professional manner
- Worked with a team to process reservations for multiple events such as College Days, Explore PCC, Fine Arts Series, Dramatic Productions, College Commencement, Abeka Academy Commencement, and Camp o' the Pines
- Oversaw reservations for multiple events such as PCC Commencement and NEXT Summer Camps, ensuring the best possible service for all guests
- Oversaw office supply orders and event material orders for the department
Education
Bachelor Of Science (B.S.) - Advertising and Public Relations
Pensacola Christian College
Pensacola, FL, Florida05-2020
Skills
- Guest Relations
- Business Correspondence
- Research and Analytical skills
- Database Entry
- Situational De-escalation
Coursework
- Business Communications
- Crisis Management
- Sales and Marketing
Timeline
Customer Service Representative
Sight and Sound Ministiries
06.2024 - Current
College Promotions Scheduler
Pensacola Christian College Inc.
08.2023 - 05.2024
Office Administrative Assistant
Pensacola Christian College
01.2020 - 07.2023
Bachelor Of Science (B.S.) - Advertising and Public Relations
Pensacola Christian College