Caroll G. Aceituno Castillo
Walkersville
Summary
Dynamic professional with extensive experience in customer service and food service, notably at Sam's Club. Proven ability to manage time effectively and adapt to high-pressure environments. Bilingual communicator skilled in problem-solving and maintaining high standards of cleanliness and organization, ensuring customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Spark Driver
Spark
Frederick
10.2025 - Current
- Delivered packages to enhance customer satisfaction through timely service.
- Navigated routes using GPS technology for optimal delivery performance.
- Updated customers on delivery status and set clear expectations.
- Maintained vehicle cleanliness and performed routine safety checks to ensure operational readiness.
- Scanned inbound and outbound packages to sort for destination.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
Personal Shopper
Sam's Club
Frederick
05.2025 - Current
- Guided customers in selecting products that best fit their preferences and requirements.
- Oversaw inventory management to maintain optimal product availability and ensure freshness.
- Worked with team members to enhance shopping processes, resulting in improved customer satisfaction.
- Maintained cleanliness and organization of shopping areas for better customer experience.
- Utilized store systems to track orders and manage delivery schedules effectively.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Prepared Foods Associate
Sam's Club
Frederick
10.2024 - 05.2025
- Prepared and served ready-to-eat food, enhancing customer satisfaction and dining experience
- Ensuring high-quality products are fresh, ready, and available in the café
- Ensured cleanliness of shelves, maintained temperature control, verified expiration dates, and disposed of lesser-quality food products to uphold food safety standards
- Packed products into appropriate containers for appealing display in café
- Maintaining a clean, sanitized, and member-ready area
Personal Shopper
Walmart Supercenter
Frederick
04.2019 - 05.2023
- Reinforced customer selections, packaging merchandise with care to enhance overall customer experience.
- Treated every customer with courtesy, respect and friendliness.
- Acted with confidence by answering customer questions and owning customer issues.
- Handled high-stress environments with poise and resilience.
- Entered inventory into tracking system, ensuring accurate records for inventory management.
- Organized and stacked processed food products into totes and boxes for efficient storage.
- Followed general personal training guidelines and procedures.
- Maintained safety, quality, cleanliness, and productivity standards in distribution warehouse, contributing to operational efficiency.
Sales Associate
Walmart SuperCenter
Washington
09.2018 - 04.2019
- Provided excellent customer service, greeted and assisted customers.
- Facilitated effective communication and collaboration among employees and customers to enhance service quality
- Maintained cleanliness of selling floor and organized merchandise displays.
- Conducted comprehensive audit of inventory and sales reports, ensuring accuracy and reliability for decision-making
Education
High School -
Instituto Adventista Metropolitano
Tegucigalpa, Honduras11-2007
Some College (No Degree) - Accounting
Frederick Community College
Frederick, MD06-2026
Skills
- Delivery logistics
- Delivery management
- Customer service
- Mobile app navigation
- Time management
- Multitasking
- Ability to work independently
- Problem solving
- Adaptability and flexibility
- Self motivation
- Bilingual
Timeline
Spark Driver
Spark
10.2025 - Current
Personal Shopper
Sam's Club
05.2025 - Current
Prepared Foods Associate
Sam's Club
10.2024 - 05.2025
Personal Shopper
Walmart Supercenter
04.2019 - 05.2023
Sales Associate
Walmart SuperCenter
09.2018 - 04.2019
High School -
Instituto Adventista Metropolitano
Some College (No Degree) - Accounting
Frederick Community College