Carolyn Jackson
Sparrows Point
Summary
A highly dedicated Social Work Intern with one year of experience in conducting outreach to local referral sources to build strong partnerships for supportive services. Possesses the ability to remain open and empathetic when designing client service plans, and to gather information from mental and physical health and educational records to make recommendations and determine appropriate care plans. Committed to providing quality care and support to those in need while disposing of personal biases.
Overview
34
34
years of professional experience
Work History
Social Work Intern
Compassionate Care Behavioral Health
11.2024 - 06.2025
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Disposed of personal biases and remained open and empathetic when designing client service plans.
- Streamlined client intake process, making it more efficient and less stressful for new clients.
- Offered community resource guidance to clients to meet family needs for assistance.
- Improved client self-advocacy, coaching on communication strategies for navigating bureaucratic systems.
Human Resources Manager
Love Fellowship Christian Ministries
09.2009 - 06.2025
- Fostered positive work environment through comprehensive employee relations program.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
- Streamlined HR reporting processes, enabling more efficient analysis and decision-making with improved data management practices.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
Assistant Professor of Military Science
Maryland Army National Guard
06.2005 - 06.2013
- Collaborated with colleagues to develop interdisciplinary courses, broadening students'' perspective on the role of military in society.
- Adapted instructional methods based on individual student needs, resulting in improved comprehension of complex topics.
- Promoted critical thinking skills by challenging students with thought-provoking questions during class discussions.
- Incorporated diverse teaching materials such as multimedia presentations, simulations, and group activities to appeal to different learning styles.
- Facilitated open forums where students could discuss current events related to military science and global affairs.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
Human Resources Manager
US Army 1st Brigade
01.2001 - 12.2004
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Accounting & Finance Specialist
Maryland Air National Guard
09.1991 - 12.2000
- Spearheaded accounts payable and receivable operations, ensuring timely payments and accurate account reconciliations.
- Negotiated favorable vendor contracts while maintaining strong relationships with suppliers.
- Supported executive decision-making by preparing presentations outlining key financial data points such as revenue trends, expense breakdowns, and profit margin analysis.
Education
Master of Science - Social Work
Fordham University
Manhattan, NY05-2026
Bachelor of Arts - Education
Berea College
Berea, KY01-1987
Skills
- Program Development and Management
- Referrals and networking
- Case Management
- Client Needs Assessment
- Treatment plan guidance
- Research tools
- Discharge Planning
- Treatment Planning
- Crisis intervention
- Conflict resolution
Accomplishments
Veteran - 20 yrs - Secret Clarence
US Army & US Air Force
Secret Clarence
Military Awards
Army Achievement Award
Army Merritorious Service Award
Air Force Achievement Award
Air Force Merritorious Service Award
Timeline
Social Work Intern
Compassionate Care Behavioral Health
11.2024 - 06.2025
Human Resources Manager
Love Fellowship Christian Ministries
09.2009 - 06.2025
Assistant Professor of Military Science
Maryland Army National Guard
06.2005 - 06.2013
Human Resources Manager
US Army 1st Brigade
01.2001 - 12.2004
Accounting & Finance Specialist
Maryland Air National Guard
09.1991 - 12.2000
Master of Science - Social Work
Fordham University
Bachelor of Arts - Education
Berea College
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