Carrie Munson
Hagerstown
Summary
Proven team collaborator and adaptable professional, excelling in roles at Herbalife and Direct Mail Processors. Enhanced documentation accuracy and streamlined return processes, significantly improving customer satisfaction. Skilled in Microsoft Office and Oracle, with a strong ability to lead and innovate in fast-paced environments. Achieved notable efficiency in shipping, receiving, and inventory management.
Overview
23
23
years of professional experience
Work History
Returns Clerk
Herbalife
09.2022 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate departments or palletized for liquidation.
- Documented returned product details in RMA inventory tracking system.
- Operated electric pallet jack, and dock stocker.
- Ensured compliance with company guidelines while inspecting returned merchandise, maintaining a consistent approach across all transactions.
- Enhanced customer satisfaction by promptly processing returns and issuing refunds or exchanges.
- Streamlined return processes through effective communication with warehouse staff, ensuring accurate inventory management.
- Improved documentation accuracy by carefully recording details of returned items in the database for future reference and analysis.
- Collaborated cross-functionally with other departments such as inventory and quality control, enabling a holistic approach to addressing customer concerns about returned products.
- Upheld excellent record-keeping standards through diligent entry of data into relevant systems, facilitating smooth information retrieval when required.
- Cross-trained and provided backup support for the returns department.
Warehouse Staff Member
Herbalife
03.2022 - 09.2022
- Conducted regular equipment maintenance checks to ensure optimal functionality, minimizing downtime due to malfunctions.
- Consistently met daily performance metrics through diligent task completion, maximizing productivity within allocated hours.
- Participated in periodic inventory cycle counts, verifying stock counts and addressing discrepancies in a timely manner.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, RF scan guns, electric pallet jacks, dock stocker and order picker.
- Helped train new employees in safe practices and warehouse procedures.
Order Picker
Herbalife
09.2021 - 02.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Improved order accuracy by meticulously picking items according to a pick to light system.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
Sort Department Lead
Direct Mail Processors
09.2010 - 09.2021
- Trained new staff members for seamless integration into department.
- Improved task delegation for better workload distribution.
- Collaborated with other departments to achieve organizational goals.
- Collected, arranged, and input information into database system.
- Worked with staff to effectively sort mail, by clients, dates and codes.
- Operated a mail cutting machine.
Mail Cager
Direct Mail Processors
11.2001 - 09.2010
- Handled incoming mail, processing by mail codes, collecting information from checks and money orders.
- Met daily time requirements for processing.
- Cross trained on several clients procedures.
Education
Associate of Applied Science - Graphic Design
Hagerstown Business College
HagerstownSkills
- Microsoft office, Oracle, RMA, Cirrus
- Shipping and receiving
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Returns Clerk
Herbalife
09.2022 - Current
Warehouse Staff Member
Herbalife
03.2022 - 09.2022
Order Picker
Herbalife
09.2021 - 02.2022
Sort Department Lead
Direct Mail Processors
09.2010 - 09.2021
Mail Cager
Direct Mail Processors
11.2001 - 09.2010
Associate of Applied Science - Graphic Design
Hagerstown Business College
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