Carrie A. Williams
Office Manager
Highland,MD
Summary
Dynamic Office Manager with a proven track record at Gordon Williams and Son, Inc., excelling in customer relations and financial reconciliation. Expert in streamlining operations and enhancing organizational efficiency, I leverage strong multitasking abilities and advanced QuickBooks skills to drive productivity and maintain confidentiality in all aspects of office management.
Overview
27
27
years of professional experience
Work History
Office Manager
Gordon Williams and Son, Inc.
Highland, MD
01.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets, reducing errors by 25%.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages, reducing cost by 7%.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services, reducing cost by 3%
- Streamlined office operations by implementing efficient filing systems and organizational strategies, reduced time needed by 4 hours weekly.
Dental Office Manager
Rivers Center Dental
Columbia, MD
05.2008 - 01.2011
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced appointment cancellations and no-shows by 33%, with proactive reminder and follow-up system.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Office Manager
D&B Distributing Co., Inc
Silver Spring, Maryland
06.1999 - 04.2008
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Enhanced office operational efficiency 51%, by streamlining filing systems, resulting in easier access to critical documents.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Completed weekly payroll for 8 employees.
Education
High School Diploma -
Meade Senior High School
Fort Meade, MD05.1993
Skills
Data entry
Organizational skills
Bookkeeping A/R, A/P & Reconciliation
Scheduling and calendar management
Customer relations
Supply management
Credit and collections
Proposal writing
Office management software - Quickbooks
Office management
Reliability
Multitasking
Timeline
Office Manager
Gordon Williams and Son, Inc.
01.2015 - Current
Dental Office Manager
Rivers Center Dental
05.2008 - 01.2011
Office Manager
D&B Distributing Co., Inc
06.1999 - 04.2008
High School Diploma -
Meade Senior High School