Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carsen Edwards

Bowie,MD

Summary

I think I will be a solid contributer to your organization because I am hardworking and I like to operate in different roles. I relate well to people of all backgrounds and seek every opportunity to make lasting impressions. I'm enthusiastic and ready to take on any task thrown my way. I understand the importance of team work and support task to help the organization meet its goal(s). I'm very energetic and looking forward to be considered to be apart of the team.

Overview

5
5
years of professional experience

Work History

Store Associate

JD Sports
09.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Body Piercer

S&S Beauty Bar
07.2024 - Current
  • Contributed to a positive work culture by maintaining open communication channels with colleagues and management team members.
  • Cultivated a loyal client base through exceptional service and attention to detail, resulting in numerous referrals and repeat customers.
  • Maintained a clean and organized workspace, ensuring a safe and hygienic environment for clients.
  • Assisted with marketing initiatives including social media campaigns and promotional events designed to increase visibility for the studio.
  • Educated clients on proper aftercare procedures to promote optimal healing results while minimizing complications or infections.
  • Ensured adherence to all relevant health codes and regulations within the workspace, maintaining a safe environment for both employees and customers.
  • Went through training to be a certified.
  • Developed and implemented activities to improve clients' quality of life.
  • Trained apprentice piercers on proper techniques and safety protocols, fostering a supportive learning environment.

Hostess

Olive Garden Italian Restaurant
10.2022 - 03.2023
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers and bussers by getting customers started and by assisting with cleaning tables when it goy busy.
  • Ensured the front of the restaurant was clean.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Monitored seating areas and checked restrooms regularly to ensure cleanliness.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Provided a friendly and warm presence throughout their dining experience.
  • Took reservations and directed phone calls.

Party Hostess

Castle Laser Tag
09.2022 - 10.2022
  • Managed event timeline effectively, ensuring all activities occurred as planned.
  • Completed party checklist to confirm each party received contracted elements of party package. As well as meeting special requests to promote positive party experiences.
  • Cheerfully briefed customers on facility rules and safety procedures.
  • Prepared and served guests food, drinks and treats.
  • Set up tables in accordance with the theme of the party. As well as arrange tables and seating to comfortably seat guests.

Team Lead

Six Flags America
06.2020 - 06.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • I ensured my games and sections were clean and stocked.
  • I handled guest concerns swiftly and professionally.

• I made sure all the games in my section were running safely and properly.

  • Coached team members in techniques necessary to complete job tasks.

Education

Bowie State University
Bowie, MD
05.2027

High School Diploma -

Bowie High School
Bowie, MD
05.2023

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Customer service expertise
  • Cleanliness Maintenance
  • Safe Food Handling
  • Special requests handling
  • Seating arrangements
  • Upselling

Timeline

Store Associate

JD Sports
09.2024 - Current

Body Piercer

S&S Beauty Bar
07.2024 - Current

Hostess

Olive Garden Italian Restaurant
10.2022 - 03.2023

Party Hostess

Castle Laser Tag
09.2022 - 10.2022

Team Lead

Six Flags America
06.2020 - 06.2021

Bowie State University

High School Diploma -

Bowie High School
Carsen Edwards