Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carson Troy

ELLICOTT CITY

Summary

Aspiring Data and Business Analytics professional with experience in team leadership, operational management, and customer service. Skilled in problem-solving, critical thinking, and data-driven decision-making, with proficiency in Microsoft Office, SAP, and analytical tools. Passionate about leveraging data insights to improve business performance and support strategic initiatives.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Team Leader

Dicks Sporting Goods
07.2019 - 08.2025
  • Led a team responsible for store signage and accurate pricing across all departments.
  • Coordinated daily tasks and ensured projects were completed on schedule.
  • Verified promotional signs and product labels to reduce pricing errors.
  • Trained and supported team members, promoting strong communication and teamwork.
  • Assisted with floor operations, problem-solving, and maintaining store standards

Guest Service Specialist

Mercedes Benz
2018 - 2019

Delivered loaner vehicles to customers’ homes and transported their vehicles for service.

Drove customers to and from the dealership while their vehicles were being serviced.

Provided high-level customer support through clear communication and professional service.

Coordinated with service advisors to ensure smooth scheduling and resolve customer concerns.

Handled vehicle transfers with safety, efficiency, and attention to detail.

Education

Bachelor - Management Information Systems

Towson University/ University of Maryland Global Campus
12-2026

Skills

  • Problem-Solving & Critical Thinking
  • Communication & Leadership
  • Microsoft Office (Certified)
  • SAP Trained
  • Adaptability & Time Management
  • Task management
  • Conflict resolution
  • Analytical thinking

Certification

Microsoft Office

Timeline

Team Leader

Dicks Sporting Goods
07.2019 - 08.2025

Guest Service Specialist

Mercedes Benz
2018 - 2019

Bachelor - Management Information Systems

Towson University/ University of Maryland Global Campus
Carson Troy