Carter Boone
Frederick
Summary
Dedicated professional with strong customer service and cash handling skills. Experienced in managing team operations and enhancing guest engagement, ensuring high satisfaction and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Server/Bartender/Manager
Glory Days Grill
08.2024 - Current
- Managed daily operations to ensure team meets performance targets and deadlines.
- Supervised team members, providing guidance to foster a collaborative work environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw financial management to ensure accurate deposits and timely payroll for all staff members.
Host/Server
Anchor Bar
07.2022 - 08.2024
- Welcomed guests, ensuring positive first impressions and efficient seating arrangements.
- Managed reservations and waitlists, optimizing table turnover and guest flow.
- Delivered exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment during peak hours.
- Trained new servers on menu offerings, service protocols, and company policies to enhance team performance.
Cashier
Wegmans
10.2020 - 06.2021
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed cash register operations, ensuring proper cash handling and reconciliation.
COVID-19 Screener
Central Maryland Eye Associates
05.2020 - 08.2020
- Conducted daily health screenings to ensure patient safety and compliance with COVID-19 protocols.
- Assisted in patient check-in procedures, gathering necessary information for accurate record-keeping.
- Monitored and maintained screening equipment, ensuring operational readiness and sanitation standards.
- Educated patients on COVID-19 safety measures, promoting awareness and adherence to guidelines.
Education
Bachelor of Science - Entrepreneurship
Towson University
Baltimore, MD01.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Excel associate certification
Timeline
Server/Bartender/Manager
Glory Days Grill
08.2024 - Current
Host/Server
Anchor Bar
07.2022 - 08.2024
Cashier
Wegmans
10.2020 - 06.2021
COVID-19 Screener
Central Maryland Eye Associates
05.2020 - 08.2020
Bachelor of Science - Entrepreneurship
Towson University