Casandra Kirchner
Elk Mills
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals
Overview
10
10
years of professional experience
Work History
Lead Guest Service Representative
Bubbly Paws
02.2024 - Current
- Supervised daily operations to enhance guest experience and service quality.
- Trained and mentored new staff on customer service protocols and procedures.
- Resolved guest inquiries and complaints efficiently, ensuring customer satisfaction.
- Implemented process improvements that streamlined service delivery and reduced wait times.
Assistant Manager
Scrubpro Uniforms
08.2021 - Current
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
- Seek ways to better promote the store, the product line and service within the store.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store remains clean and presentable at all times.
- Assisted the Store Manager in daily operations, including managing staff, customer service, and inventory control
- Opened and closed the store according to company policies and procedures
- Maintained an orderly and clean work environment
Assistant Manager
Five Below
08.2019 - 09.2020
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
- Seek ways to better promote the store, the product line and service within the store.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store remains clean and presentable at all times.
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
Assistant Manager
Scrubpro Uniforms
03.2017 - 08.2019
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service, store maintenance and product promotions.
- Seek ways to better promote the store, the product line and service within the store.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Manage all controllable costs with a view to maintaining profitability.
- Ensure the store remains clean and presentable at all times.
Server
TGI Fridays
09.2016 - 03.2017
- Welcoming and sitting diners comfortably in the dining section
- Taking customers’ food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
Server
Catherine Roones
03.2016 - 09.2016
- Welcoming and sitting diners comfortably in the dining section
- Taking customers’ food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations
Education
Certificate - Dog Behavior
American Canine Studies
OnlineVeterinary Assistant - undefined
Penn Foster
Scranton, PA03.2019
Skills
- Led customer service initiatives by interviewing and selecting qualified candidates Oversaw payroll processes to guarantee compliance and accuracy Managed team dynamics to enhance performance in retail management Directed cash handling procedures to optimize operational efficiency
Timeline
Lead Guest Service Representative
Bubbly Paws
02.2024 - Current
Assistant Manager
Scrubpro Uniforms
08.2021 - Current
Assistant Manager
Five Below
08.2019 - 09.2020
Assistant Manager
Scrubpro Uniforms
03.2017 - 08.2019
Server
TGI Fridays
09.2016 - 03.2017
Server
Catherine Roones
03.2016 - 09.2016
Veterinary Assistant - undefined
Penn Foster
Certificate - Dog Behavior
American Canine Studies