Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Casei Hatley

Crofton

Summary

Compassionate and detail-oriented holistic health professional with a strong work ethic and passion for supporting clients and wellness operations. Experienced in managing and teaching within boutique fitness studios, with proven success in building lasting client relationships. Known for strong collaboration, flexibility, and a results-driven approach. Skilled in holistic health trends, strategic planning, and client-centered communication, with a desire to contribute, learn, and grow.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Chesapeake Acupuncture & Integrative Healing
07.2024 - Current
  • Assisted doctor with essential tasks, streamlining workflow and increasing efficiency in clinic setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Created specific treatment protocols for patients based on their specific health condition
  • Improved patient adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns throughout the course of their care.
  • Developed effective communication skills by presenting complex acupuncture concepts to patients in a clear, concise, and understandable manner.
  • Promoted and educated long-term health benefits for patients by offering lifestyle recommendations, including dietary changes, stress reduction techniques, or exercise suggestions as part of their comprehensive treatment plan.
  • Created a welcoming atmosphere for new patients during initial consultations by offering detailed explanations of acupuncture procedures, other treatment modalities and addressing any pre-existing fears or misconceptions.
  • Expanded professional knowledge base by attending seminars, workshops, and training sessions related to acupuncture therapy advancements, business development growth and research developments in the field.
  • Participated in ongoing clinical case discussions and team meetings to contribute valuable insights and learn from peers'' experiences with unique patient cases.
  • Achieved top performance in patient consultation closings by building trust, personalizing treatment programs, and driving clinic revenue growth.
  • Planned and executed physician outreach visits and hosted educational luncheons to strengthen provider relationships and increase patient referrals.
  • Created patient-focused nutrition education resources to improve understanding and support treatment outcomes.

Fitness Coach

Pure Barre
09.2021 - Current
  • Successfully trained and inspired a team of fitness instructors in a busy boutique fitness setting.
  • Led group fitness classes in various, specific formats, including HIIT, strength training, and resistance.
  • Managed gym operations and ensured equipment maintenance and cleanliness.
  • Organized fitness challenges and events to engage and motivate clients.
  • Design and develop comprehensive fitness programs tailored to clients’ individual goals, their current fitness levels, and health conditions.
  • Implement one-on-one and group fitness training, ensuring they are effective, safe, and aligned with best practices.
  • Monitor and evaluate client progress, adjusting programs as necessary to achieve desired results.
  • Supervise workout sessions, offering corrections and motivation to maintain high client energy and performance.
  • Educate clients on the importance of fitness, nutrition, and overall wellness.
  • Maintain accurate records of client progress, attendance, and program outcomes.
  • Developed strong member relationships with caring and collaborative approach.
  • Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.

General Manager, Lead Instructor

Pure Barre
06.2018 - 09.2021
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Lead and mentor a team of fitness trainers, providing guidance, support, and ongoing professional development.
  • Formulated policies and procedures to streamline operations.
  • Conduct regular team meetings to discuss progress, address challenges, and strategize for improved client outcomes.
  • Managed budget implementations, employee payroll, product inventory and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Design and develop comprehensive fitness programs tailored to group and individual goals, their current fitness levels, and health conditions.
  • Implement one-on-one and group fitness training, ensuring they are effective, safe, and aligned with best practices.
  • Educate clients on the importance of fitness, nutrition, and overall wellness.
  • Oversee daily operations of the fitness boutique studio, ensuring a clean, safe, and welcoming environment for clients.
  • Manage budget, financial reports, and resource allocation to maximize efficiency and profitability.
  • Develop and implement marketing strategies to attract new clients and retain existing ones.
  • Promoted our fitness programs and services by collaborating with vendors through social media, community events, and strategic partnerships.
  • Address client concerns and feedback promptly and effectively to enhance the client experience.
  • Maintain team scheduling and booking of sessions, ensuring optimal utilization of time and resources.
  • Maintain accurate records of client progress and attendance
  • Recruit, hire, and train new staff members to ensure they meet the high standards of the studio and corporate approval.
  • Conduct performance evaluations and provide constructive feedback to staff members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

Integrative Nutrition Health Coach -

IIN, Institute of Integrative Nutrition
New York, NY
12.2023

Cosmetology

Graham Webb Academy
Arlington

High School Diploma -

Arundel Senior High School
Gambrills, MD

Skills

  • Effective Communication-verbal and written
  • Customer Focused
  • Organized
  • Business Acumen
  • Innovative Thinking
  • Expert Knowledge
  • Empathy and Compassion
  • Analytical Skills
  • Strong interpersonal skills
  • Collaboration
  • Results Driven
  • Detailed Orientated
  • Computer skills

Certification

Pure Barre Corporate Training Center:

Classic Training

Reform Training

Empower Training

Define Training



LANGUAGES

English

Timeline

Patient Care Technician

Chesapeake Acupuncture & Integrative Healing
07.2024 - Current

Fitness Coach

Pure Barre
09.2021 - Current

General Manager, Lead Instructor

Pure Barre
06.2018 - 09.2021

Integrative Nutrition Health Coach -

IIN, Institute of Integrative Nutrition

Cosmetology

Graham Webb Academy

High School Diploma -

Arundel Senior High School

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Casei Hatley