Casey Walp
Lusby
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
11
11
years of professional experience
Work History
Owner and Operator
Realty Refresh
Lusby
06.2020 - Current
- Managed daily operations of a real estate business focused on customer service.
- Developed marketing strategies to attract new clients and promote listings.
- Coordinated property showings and open houses for potential buyers.
- Supervised daily cleaning operations for commercial facilities ensuring cleanliness standards.
- Trained staff on proper cleaning techniques and safety protocols to enhance efficiency.
- Managed inventory of cleaning supplies and equipment to maintain operational readiness.
- Developed cleaning schedules to optimize workflow and staff assignments effectively.
- Developed marketing strategies to increase brand awareness and customer engagement.
- Managed daily operations to ensure smooth business functionality.
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Developed marketing strategies to promote services and attract new customers.
- Oversaw financial management, including budgeting and expense tracking.
- Coordinated community events to enhance brand visibility and engagement.
- Oversaw daily operations of small business including customer service and financial management.
Salon Manager
Sizzles tanning and JC boutique
Chesapeake Beach
01.2014 - 10.2019
- Managed daily operations for a busy salon and boutique environment.
- Supervised staff to ensure exceptional customer service and satisfaction.
- Coordinated scheduling and appointments for tanning and boutique services.
- Oversaw inventory management, including ordering supplies and tracking stock levels.
- Trained new employees on operational procedures and customer engagement techniques.
- Implemented health and safety protocols for tanning equipment usage.
- Resolved customer complaints effectively, maintaining a positive salon atmosphere.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Oversaw inventory control for retail products and supplies.
- Resolved guest complaints.
- Created monthly reports that tracked progress towards goals set by ownership.
- Scheduled employees and oversaw customer appointment calendar.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Addressed customer problems quickly and according to service standards.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Handled staff development, budgeting and supply ordering.
Education
High School Diploma -
Patuxent High
Lusby, MD06-2001
Skills
- Financial management
- Marketing strategy
- Customer service
- Staff training
- Inventory management
- Operational efficiency
- Event coordination
- Problem resolution
- Client relationship management
- Workflow optimization
- Verbal and written communication
Timeline
Owner and Operator
Realty Refresh
06.2020 - Current
Salon Manager
Sizzles tanning and JC boutique
01.2014 - 10.2019
High School Diploma -
Patuxent High