CASIEAN KNIGHT
Nottingham
Summary
Dedicated customer service professional focused on enhancing guest experiences and improving operational efficiency. Proven track record in managing customer inquiries and resolving issues promptly, leveraging strong problem-solving and communication skills to foster team collaboration.
Overview
7
7
years of professional experience
Work History
Crew Member
Mitra
2023.11 - 2024.07
- Provided exceptional customer service to enhance guest experiences.
- Prepared food items following safety and quality standards consistently.
- Operated cash register and handled financial transactions accurately.
Classroom Teacher
Ministry Of Education
Kingston
2022.08 - 2023.07
- Implemented individualized instruction strategies to meet diverse student needs.
- Developed engaging lesson plans aligned with national curriculum standards.
- Facilitated classroom discussions to encourage student participation and critical thinking.
Chat Support Specialist
Sutherland Global Service
2022.03 - 2022.07
- Providing a caring and friendly attitude while assisting customers with navigating websites, troubleshooting issues, and completing tasks.
- Managing multiple chat conversations simultaneously while maintaining high quality service: Demonstrate your multitasking ability and capacity to handle a high volume of inquiries effectively.
Sales Agent & Team Manager
Centerfield
Kingston
2018.10 - 2021.11
- Utilizing sales skills and tactics along with excellent customer service to close sales, obtain customer loyalty and gain new client for the company.
- Engaged customers through effective communication and product knowledge.
- Managed customer inquiries and resolved issues promptly.
Customer Service Representative
Ibex Global
Portmore Jamaica
2017.02 - 2017.10
- Resolved customer inquiries through phone and chat support.
- Assisted customers with product selection and account management.
Education
Some College (No Degree) - Practical Nursing
The Community College of Baltimore County
Essex, MD2025-06
Bachelor - English Language & Literature
The Mico University College
Kingston Jamaica2015-05
High School Diploma -
St Catherine High
St. Catherine Jamaica2010-07
Skills
- Customer service
- Cash handling
- Data entry
- Organizational skills
- Time management skills
- Point of sale
- Attention to detail
- Problem solving
- Team collaboration
- Communication skills
- B2B Sales
Timeline
Crew Member
Mitra
2023.11 - 2024.07
Classroom Teacher
Ministry Of Education
2022.08 - 2023.07
Chat Support Specialist
Sutherland Global Service
2022.03 - 2022.07
Sales Agent & Team Manager
Centerfield
2018.10 - 2021.11
Customer Service Representative
Ibex Global
2017.02 - 2017.10
Some College (No Degree) - Practical Nursing
The Community College of Baltimore County
Bachelor - English Language & Literature
The Mico University College
High School Diploma -
St Catherine High