Summary
Overview
Work History
Education
Skills
Timeline
Generic

CASIEAN KNIGHT

Nottingham

Summary

Dedicated customer service professional focused on enhancing guest experiences and improving operational efficiency. Proven track record in managing customer inquiries and resolving issues promptly, leveraging strong problem-solving and communication skills to foster team collaboration.

Overview

7
7
years of professional experience

Work History

Crew Member

Mitra
11.2023 - 07.2024
  • Provided exceptional customer service to enhance guest experiences.
  • Prepared food items following safety and quality standards consistently.
  • Operated cash register and handled financial transactions accurately.

Classroom Teacher

Ministry Of Education
Kingston
08.2022 - 07.2023
  • Implemented individualized instruction strategies to meet diverse student needs.
  • Developed engaging lesson plans aligned with national curriculum standards.
  • Facilitated classroom discussions to encourage student participation and critical thinking.

Chat Support Specialist

Sutherland Global Service
03.2022 - 07.2022
  • Providing a caring and friendly attitude while assisting customers with navigating websites, troubleshooting issues, and completing tasks.
  • Managing multiple chat conversations simultaneously while maintaining high quality service: Demonstrate your multitasking ability and capacity to handle a high volume of inquiries effectively.

Sales Agent & Team Manager

Centerfield
Kingston
10.2018 - 11.2021
  • Utilizing sales skills and tactics along with excellent customer service to close sales, obtain customer loyalty and gain new client for the company.
  • Engaged customers through effective communication and product knowledge.
  • Managed customer inquiries and resolved issues promptly.

Customer Service Representative

Ibex Global
Portmore Jamaica
02.2017 - 10.2017
  • Resolved customer inquiries through phone and chat support.
  • Assisted customers with product selection and account management.

Education

Some College (No Degree) - Practical Nursing

The Community College of Baltimore County
Essex, MD
06-2025

Bachelor - English Language & Literature

The Mico University College
Kingston Jamaica
05-2015

High School Diploma -

St Catherine High
St. Catherine Jamaica
07-2010

Skills

  • Customer service
  • Cash handling
  • Data entry
  • Organizational skills
  • Time management skills
  • Point of sale
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Communication skills
  • B2B Sales

Timeline

Crew Member

Mitra
11.2023 - 07.2024

Classroom Teacher

Ministry Of Education
08.2022 - 07.2023

Chat Support Specialist

Sutherland Global Service
03.2022 - 07.2022

Sales Agent & Team Manager

Centerfield
10.2018 - 11.2021

Customer Service Representative

Ibex Global
02.2017 - 10.2017

Some College (No Degree) - Practical Nursing

The Community College of Baltimore County

Bachelor - English Language & Literature

The Mico University College

High School Diploma -

St Catherine High
CASIEAN KNIGHT