Cassandra Davis
Crownsville
Summary
Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Acorn Health – Formerly Turning Point Autism Centers
Maryland And Virginia
03.2022 - 01.2025
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
Regional Director of Clinical Access
Acorn Health – Formerly Turning Point Autism Centers
Maryland, Virginia And Pennsylvania
11.2021 - 03.2022
- Coordinated cross-functional efforts between the Clinical team, admissions team and new client to ensure timely access to care
- Supported families by providing education on Applied Behavior Analysis techniques and methods to reinforce positive changes at home.
- Contributed to clinic efficiency by managing patient flow and coordinating appointment schedules.
- Assisted in the development of new access clinician training materials, improving onboarding processes for incoming families
- Supported families in navigating individual needs and obtaining required services.
- Ensured timely response to patient inquiries, addressing concerns and providing necessary information.
- Optimized resource utilization by identifying areas for improvement within existing workflows and suggesting adjustments accordingly.
- Improved patient access by streamlining appointment scheduling processes.
Senior Clinical Director
Acorn Health – Formerly Turning Point Autism Centers
Crofton, MD
10.2020 - 11.2021
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 8 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Clinical Director
Turning Point Autism Services
Crofton, MD
07.2018 - 10.2020
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Board Certified Behavior Analyst and Lead Therapist
Turning Point Autism Services
Crofton, MD
08.2017 - 07.2018
Behavior Certified Assistant Behavior Analyst
Turning Point Autism Services
Crofton, MD
05.2017 - 08.2017
Registered Behavior Technician
Turning Point Autism Services
Severna Park, MD
05.2016 - 05.2017
Education
Behavior Analyst Certification -
Florida Institute of Technology
Melbourne, FL01.2017
Masters in The Art of Teaching - Elementary and Special Education
Goucher College
Towson, MD01.2016
Bachelor of Arts - Media and Communication Studies
University of Maryland Baltimore County
Baltimore, MD01.2012
Skills
- Operational efficiency
- Data-driven decision making
- Cross-functional coordination
- Strategic planning and execution
- Leadership training
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Organizational skills
- Organizational behavior management
Accomplishments
BACB Certification: 1-17-27039
Expiration: 8/31/2025
MD LBA: LBA341
Expiration: 1/31/2027
VA LBA: 0133003493
Expiration: 7/31/2025
Certification
- Board Certified Behavior Analyst
- Certificate #1-17-27039
- August2017
Timeline
Regional Director of Operations
Acorn Health – Formerly Turning Point Autism Centers
03.2022 - 01.2025
Regional Director of Clinical Access
Acorn Health – Formerly Turning Point Autism Centers
11.2021 - 03.2022
Senior Clinical Director
Acorn Health – Formerly Turning Point Autism Centers
10.2020 - 11.2021
Clinical Director
Turning Point Autism Services
07.2018 - 10.2020
Board Certified Behavior Analyst and Lead Therapist
Turning Point Autism Services
08.2017 - 07.2018
Behavior Certified Assistant Behavior Analyst
Turning Point Autism Services
05.2017 - 08.2017
Registered Behavior Technician
Turning Point Autism Services
05.2016 - 05.2017
Behavior Analyst Certification -
Florida Institute of Technology
Masters in The Art of Teaching - Elementary and Special Education
Goucher College
Bachelor of Arts - Media and Communication Studies
University of Maryland Baltimore County