Cassidy Fleming
Baltimore
Summary
Motivated healthcare professional with experience supporting patient care in both clinical and administrative settings. Demonstrates strong collaboration with healthcare teams while ensuring efficient workflow, patient comfort, and safety
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Dental Surgical Assistant
University of Maryland
Baltimore
2025.04 - Current
- Assisted dentists during dental procedures performed under general anesthesia
- Worked collaboratively with a dentist and CRNA to support patient care throughout surgical cases
- Prepared treatment rooms, instruments, and surgical trays prior to procedures
- Provided intraoperative support to ensure efficient and safe dental treatment
- Assisted with patient monitoring and recovery support following procedures
- Maintained strict infection control, sterilization, and safety protocols
- Ensured proper setup, breakdown, and organization of surgical areas
- Communicated effectively with clinical staff to support smooth procedural flow
Dental Assistant
Loan Peak Dental
Baltimore
2025.04 - Current
- Provided chairside assistance during general dentistry procedures
- Prepared treatment rooms, instruments, and materials prior to patient visits
- Supported patient care, comfort, and communication throughout appointments
- Assisted during new patient evaluations involving anesthesia planning and case preparation
- Performed front desk duties including scheduling, appointment coordination, and patient check-in
- Answered phone calls and assisted with patient inquiries in a professional manner
- Managed inventory ordering and maintained adequate supply levels for clinical operations
- Monitored stock, organized supplies, and coordinated restocking as needed
- Maintained sterilization, infection control, and safety standards
- Supported daily clinical operations and efficient patient flow
- Provided post-treatment instructions and assisted with room turnover
- Maintained a clean, organized, and professional clinical environment
Security Operations Center (SOC) Officer
Sheppard Pratt
Baltimore
2024.04 - Current
- Serve as the sole Security Operations Center officer, independently managing all SOC functions
- Monitor live surveillance cameras, alarm systems, and access control systems across the facility
- Respond to alarms, incidents, and security alerts in real time and coordinate appropriate actions
- Dispatch security officers and emergency responders as needed
- Conduct continuous monitoring to identify suspicious activity, safety concerns, or policy violations
- Document incidents, alarms, and security events accurately using reporting systems
- Communicate professionally with clinical staff, leadership, and emergency personnel
- Maintain confidentiality while handling sensitive security and patient-related information
- Follow established security protocols, emergency procedures, and compliance standards
- Support overall campus safety through vigilance, communication, and rapid response
Dental Assistant (Contractor)
Porter Dental
Baltimore
2024.08 - 2025.04
- Provided contract dental assisting support in a fast-paced clinical setting
- Assisted providers during general dentistry procedures and oral surgery cases
- Prepared treatment rooms, instruments, and materials for procedures
- Supported patient care before, during, and after treatment
- Maintained sterilization, infection control, and safety standards
- Adapted quickly to varying workflows, providers, and patient needs
- Ensured a professional, efficient, and patient-focused experience
Dental Patient Coordinator / Dental Assistant
Hero DVO
Baltimore
2023.05 - 2024.08
- Served as the primary point of contact for patients in a fast-paced dental office
- Scheduled, confirmed, rescheduled, and canceled appointments efficiently
- Verified insurance eligibility and explained benefits prior to visits
- Managed multiple phone lines while maintaining accuracy and professionalism
- Collected and processed patient payments and maintained organized records
- Communicated treatment plans, appointment expectations, and office policies clearly
- Maintained a welcoming, organized, and patient-centered front office
Leading Ambassador
Amazon
Baltimore
2022.01 - 2023.05
- Served as a Lead/Leading Ambassador supporting daily warehouse operations
- Trained and onboarded new associates on safety procedures, job functions, and performance expectations
- Acted as a point of contact between associates and leadership to support workflow efficiency
- Monitored productivity, quality, and safety compliance on the floor
- Assisted with shift coordination and task assignments as needed
- Supported problem-solving to address operational issues in real time
- Promoted a safe, organized, and efficient work environment
- Provided peer leadership and support to ensure team success
Education
General Studies - Pre-Dental Hygiene Track
Baltimore City Community College (BCCC)
2024.04 - 2025.12
High School Diploma -
Paul Laurence Dunbar High School
Certification
- BLS / CPR Certification
- Dental X-Ray Certification
- EFDA Certification
Timeline
Dental Surgical Assistant
University of Maryland
2025.04 - Current
Dental Assistant
Loan Peak Dental
2025.04 - Current
Dental Assistant (Contractor)
Porter Dental
2024.08 - 2025.04
General Studies - Pre-Dental Hygiene Track
Baltimore City Community College (BCCC)
2024.04 - 2025.12
Security Operations Center (SOC) Officer
Sheppard Pratt
2024.04 - Current
Dental Patient Coordinator / Dental Assistant
Hero DVO
2023.05 - 2024.08
Leading Ambassador
Amazon
2022.01 - 2023.05
High School Diploma -
Paul Laurence Dunbar High School