Cassidy Kipe
Baltimore
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at The Choptank. Proven ability to manage high-volume dining environments while fostering guest engagement and satisfaction. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Server/Bartender
The Choptank
03.2021 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Beertender
Ministry Of Brewing
10.2020 - 01.2023
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
Bartender/Server
The Abbey Burger Bistro
11.2016 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender/Server
World of Beer
09.2015 - 01.2017
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Facilitated teamwork among colleagues through effective communication strategies.
- Ensured timely completion of opening or closing tasks based on assigned shifts.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Pappas Restaurant and Sports Bar
09.2014 - 04.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Pappas Restaurant and Sports Bar
05.2013 - 02.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
American Sign Language
CCBC
Baltimore, MDGED -
Patapsco High School And Center For The Arts
Baltimore, MD06-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Certified Beer Server
- Memory retention
- High volume dining
- Menu memorization
Languages
ASL
Limited Working
Timeline
Server/Bartender
The Choptank
03.2021 - 02.2025
Beertender
Ministry Of Brewing
10.2020 - 01.2023
Bartender/Server
The Abbey Burger Bistro
11.2016 - 03.2021
Bartender/Server
World of Beer
09.2015 - 01.2017
Server
Pappas Restaurant and Sports Bar
09.2014 - 04.2015
Server
Pappas Restaurant and Sports Bar
05.2013 - 02.2015
American Sign Language
CCBC
GED -
Patapsco High School And Center For The Arts
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